Boarding Agent, Maritime Ship Agent – Temporary

Summit Global Health

Boarding Agent coordinating vessel logistics, vendor services, and vessel boarding for Inchcape Shipping Services. Supporting safe, efficient port operations and round-the-clock customer service in Hampstead, North Carolina.

Posted 8/18/2026full-timeHampstead • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge of Port Operations and Port Agency services while ensuring compliance with maritime regulations. Capable of delivering customer-focused operations with strong organizational, time management, and communication skills.

Highest-signal resume keywords

Port Operations KnowledgeCustomer Service SkillsIndependent JudgmentMicrosoft Office ProficiencyTWIC Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vessel BoardingMultitaskingAttention to DetailLifting and Carrying 50 lbsClimbing Ladders and Ramps

Soft Skills

Strong InitiativeOrganizational SkillsTime Management SkillsVerbal Communication SkillsListening Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePointMicrosoft Outlook

Certifications & Qualifications

High School Diploma or GEDTWIC Certification

Industry Keywords

Maritime RegulationsVessel RequirementsLogistics ServiceMarine Agency ExperienceOn-Call Services

About the role

Key responsibilities & impact

Provide logistics service to Principals to ensure the safe and smooth turnaround of appointed vessels within the port office jurisdiction
Manage vessel requirements
Procure relevant vendor services
Undertake vessel boarding as required
Deliver safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards
Exercise discretion and independent judgment on significant operational matters
Perform office and non-manual work supporting Inchcape’s 24-hours-a-day, 7-days-a-week on-call services for Principals
Work under the direction of the Operations Manager
Travel around specified port/terminal locations and surrounding areas

Requirements

What you’ll need

Foundational knowledge of Port Operations and Port Agency services
Ability to work independently with limited supervision
Ability to multitask and demonstrate strong initiative
Ability to exercise independent judgment within established systems and procedures
Organizational and time management skills
Ability to prioritize and maintain attention to detail
High level of accuracy and results-driven approach
Excellent customer service and communication skills, including strong verbal and listening skills
Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
Ability to climb, ascend, and descend ladders, stairs, and ramps using feet/legs and/or hands/arms
Ability to lift and carry 50 lbs.
Ability to work in cold, heat, wind, rain, and snow
Advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook
High School diploma or GED equivalent required
Prior marine agency experience desired but not required
Eligibility to work in the US
Reliable transportation
Valid non-expired state driver’s license
Vehicle insurance coverage
Must undergo a federal background check for the TWIC program or already possess a TWIC
TWIC must be obtained within 30 days of appointment and maintained for the duration of employment

Benefits

Comp & perks

Health and financial benefits
Tuition assistance
Employee resource groups
Collaborative workspaces
Sponsored events throughout the year
Learning culture
Support of an engaged team
Inclusive environment
Flexible work-life balance
Career growth and opportunities for promotions
Resources, culture, and leadership supporting professional and personal goals
Reasonable accommodations for persons with disabilities