The Assistant Manager CLS Operations (Hub) is responsible for managing service delivery of the husbandry hub providing the support for global or regional customers in line with the company/department process and strategy.
Oversees the operational activities of the defined Principal(s) accounts, assisting the Hub team, SVC performance, Stakeholder engagement and continuous improvement of the Service Center & Principals Accounts delivery specific to the hub location.
Understand customer requirements of services and communicate the requirements to the Local Port agents and the service delivery centre in as per Standard Operating Procedures (SOP)
Ensure and manage full utilisation of the operating (ERP) IT system(s) and tools available by all the relevant stakeholder’s usage, including but limited too, port calls management
Coordinate daily operational requirements of assigned customers ensuring service delivery by the port agent and the service delivery centre
Oversee and manage the day-to-day service delivery of the Hub Principal team to ensure all procedures are competently executed
Manage and monitor principal requests, reporting, procedures and policies, working instructions and principal contractual requirements
Quality Management Ensures service delivery standard failures by Service Centre, team, individual or LPA are escalated and reported for follow up with the relevant stakeholder
Ensure compliance with the principal requests, procedures and policies, working instructions and contractual requirements

Requirements

Bachelor’s degree in Maritime Administration, Business Administration or related field recognized equivalent from an accredited university preferred; equivalent experience may be substituted for educational requirements.
2-4 years’ experience in general maritime industry with exposure to various commodities and vessel types utilized in the port of employment.
Preferably with experience in Port Agency (shipping services) with exposure to various commodities and vessel types utilized in the port of assignment.
Industry experience: logistics and professional services (preferably around ports / shipping; desired)
Experience working within a complex multi-national, multi-cultural organization; desired.
Expertise in international, federal, state and/or local laws, rules and regulations for operations and security (USA & IMO).
Experience working within pre-defined processes and procedures – delivering work in accordance with SLA’s (Service Level Agreements).

Benefits

Generous time off and paid holidays
Three weeks’ vacation (immediately upon date of hire)
10 days Personal/Sick time
12 paid holidays
Paid parental leave
Employee Assistance Program (EAP)
Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
Career growth and opportunities for promotions. We develop and hire from within!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ERP systemsservice deliveryquality managementreportingcontractual requirementsSOPport calls managementprocedurespoliciesstakeholder engagement

Soft Skills

communicationcoordinationmanagementproblem-solvingteam leadershipcustomer serviceinterpersonal skillsorganizational skillscontinuous improvementmulticultural collaboration

Certifications

Bachelor’s degree in Maritime AdministrationBachelor’s degree in Business Administration