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About the role
Key responsibilities & impact- You will work directly with Fabian, our VP Revenue, and take responsibility for your own areas of work in a Customer Success Management role.
- Customer onboarding
- Account management for existing customers
- Customer support (both subject-matter & technical)
- Customer lifecycle management (renewals, cancellations, ...)
Requirements
What you’ll need- You are ready to take responsibility — and don’t expect someone to tell you what to do every day.
- You enjoy working hands-on: you test, measure and improve, following the Build–Measure–Learn principle.
- You can enthuse people about new solutions while remaining factual and trustworthy — especially in the sensitive environment of public administration.
- You have experience with CRM systems, preferably HubSpot.
- You are prepared to give a lot — because you believe in what you do.
- You speak fluent German and good English.
Benefits
Comp & perks- A steep learning curve and the opportunity to help shape both content and strategy.
- A small, highly motivated team that supports one another.
- An environment where you work directly with the founding team — with fast decisions and real impact.
- Two products with clear benefits for a more digital, citizen-centered public administration.
- Plenty of room for initiative, responsibility and development — and not sales managers with 20 years’ experience who expect you to learn everything step by step.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer onboardingaccount managementcustomer supportcustomer lifecycle managementCRM systems
Soft Skills
responsibilityhands-onenthusiasmtrustworthinesscommunication