summ ai

Junior Customer Success Manager

summ ai

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

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Job Level

Junior

About the role

  • You will work directly with Fabian, our VP Revenue, and take responsibility for your own areas of work in a Customer Success Management role.
  • Customer onboarding
  • Account management for existing customers
  • Customer support (both subject-matter & technical)
  • Customer lifecycle management (renewals, cancellations, ...)

Requirements

  • You are ready to take responsibility — and don’t expect someone to tell you what to do every day.
  • You enjoy working hands-on: you test, measure and improve, following the Build–Measure–Learn principle.
  • You can enthuse people about new solutions while remaining factual and trustworthy — especially in the sensitive environment of public administration.
  • You have experience with CRM systems, preferably HubSpot.
  • You are prepared to give a lot — because you believe in what you do.
  • You speak fluent German and good English.
Benefits
  • A steep learning curve and the opportunity to help shape both content and strategy.
  • A small, highly motivated team that supports one another.
  • An environment where you work directly with the founding team — with fast decisions and real impact.
  • Two products with clear benefits for a more digital, citizen-centered public administration.
  • Plenty of room for initiative, responsibility and development — and not sales managers with 20 years’ experience who expect you to learn everything step by step.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingaccount managementcustomer supportcustomer lifecycle managementCRM systems
Soft Skills
responsibilityhands-onenthusiasmtrustworthinesscommunication