Sumitomo Rubber do Brasil

Technical Services Analyst – Tires

Sumitomo Rubber do Brasil

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Deliver excellent customer service, exceeding expectations and providing a positive experience.
  • Make our customers smile and feel motivated to continue with us.
  • Perform technical analysis of our products when customer inquiries arise, ensuring accuracy.
  • Capture the voice of the customer through market research.
  • Participate in cross-departmental discussions and lead product verification activities for reported complaints.
  • Conduct field visits to distributors and end customers to collect information.
  • Produce technical materials and deliver internal and customer training.

Requirements

  • Bachelor's degree in Engineering – preferably Mechanical or Automotive;
  • Intermediate English proficiency;
  • Advanced MS Office skills;
  • Strong knowledge of statistics, quality tools, and comfort with calculations and estimations;
  • Technical knowledge of tires is a plus.
Benefits
  • Salary (CLT employment contract)
  • Meal voucher
  • Food/grocery allowance
  • Health insurance covering legal dependents
  • Dental plan
  • Life insurance
  • Performance-based bonus (PPR) subject to meeting internal targets
  • Partnerships with educational institutions and language schools
  • Opportunity to learn a new culture
  • Opportunity to work for one of the world's oldest companies with innovative products.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical analysisstatisticsquality toolscalculationsestimationstechnical knowledge of tires
Soft Skills
customer servicecommunicationleadershipmarket researchcross-departmental collaboration
Certifications
Bachelor's degree in Engineering