Call Centre Representative
Sumitomo Mitsui Banking Corporation – SMBC Group
full-time
Posted on:
Location Type: Hybrid
Location: Tralee • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide high-end quality customer service to end-users located in North America and EMEA
- Assist with IT related issues and queries
- Participate in daily administrative tasks
- Support Major Incident process
- Manage IT Support ticket queues through resolution
- Prepare and update Knowledge Articles as required
Requirements
- Ability to take direction as part of a team
- Diligent and reliable
- Quick to learn and calm under pressure
- Logical, methodical and accurate approach to troubleshooting issues
- Excellent observation skills and telephone skills
- Effective communication skills (verbal and written)
Benefits
- SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
teamworkdiligencereliabilityquick learningcalm under pressurelogical approachmethodical approachaccuracyobservation skillseffective communication