Customer Support

• Support and implement scalable, secure, and highly available Azure Cloud architectures for Java enterprise applications.
• Provide technical leadership and guidance to support the delivery of Cloud resources.
• Collaborate with cross-functional teams to drive cloud adoption, automation, and operational excellence.
• Ensure disaster recovery and business continuity planning are embedded in infrastructure designs.
• Maintain and update cloud documentation, diagrams, design specifications, runbooks and SOPs for supported services.
• Collaborate with security teams to enforce Imperva WAF policies, secure authentication flows and manage external user access policies.
• Delivery of Cloud infrastructure for partner solutions.
• Creation and support of automation and infrastructure as code solutions for resource creation and policy, leveraging PowerShell/Azure DevOps, Ansible and other approved corporate automation and orchestration platforms.
• Review and asses complex Infrastructure as Code and Pipelines as Code solutions in a highly reusable capacity.
• Participate in the automated implementation of monitoring systems, for event monitoring, alerting and metrics.
• Directly interface with development teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing.
• Ability to support weekend and on-call as needed.
• Collaborate with development and DevOps teams to ensure smooth CI/CD operations.
• Set up alerts, dashboards, and diagnostics for proactive issue resolution.
• Provide training and guidance to junior engineers and cross-functional teams.

Azure Cloud Support Specialist

Senior Azure Cloud Support Specialist