Customer Support

• Overseeing and participating in the support and maintenance of Azure and the applications running on it
• Support and manage services regarding SMBC Americas Cloud platforms, notably Azure
• Blend hands-on Microsoft Azure support with team mentorship
• Support and implement scalable, secure, and highly available Azure Cloud architectures for Java enterprise applications
• Provide technical leadership and guidance to support the delivery of Cloud resources
• Collaborate with cross-functional teams to drive cloud adoption, automation, and operational excellence
• Ensure disaster recovery and business continuity planning is embedded in infrastructure designs
• Maintain and update cloud documentation, diagrams, design specifications, runbooks and SOPs for supported services
• Collaborate with security teams to enforce Imperva WAF policies, secure authentication flows and manage external user access policies
• Delivery of Cloud infrastructure for partner solutions
• Creation and support of automation and infrastructure as code solutions for resource creation and policy
• Review and assess complex Infrastructure as Code and Pipelines as Code solutions
• Participate in the automated implementation of monitoring systems for event monitoring, alerting and metrics
• Directly interface with development teams for collaborative implementations and knowledge sharing
• Set up alerts, dashboards, and diagnostics for proactive issue resolution
• Provide training and guidance to junior engineers and cross-functional teams

Cloud Support Specialist, Azure – Vice President

Customer Service Representative

Customer Experience Manager – Business Banking

Customer Care Representative

Field Customer Care Specialist