TechOps Engineer – Support

Sumerge

TechOps & Support Engineer responsible for production environment stability and support. Managing system performance, deployments, incident resolution, and operational efficiencies in a hybrid environment.

Posted 7/26/2026full-timeCairo • 🇪🇬 EgyptJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing production environments, including monitoring, troubleshooting, and optimizing system performance while ensuring compliance with SLAs. Proficient in CI/CD pipeline management, containerization technologies, and incident management to enhance service reliability and operational efficiency.

Highest-signal resume keywords

Site Reliability Engineering (SRE)CI/CD Pipeline ManagementLinux/Windows AdministrationDocker and KubernetesIncident Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical OperationsProduction SupportRoot Cause AnalysisScripting (Bash, PowerShell, Python)Configuration ManagementDatabase Management (SQL, DB2, MongoDB)Monitoring Solutions (Grafana, Prometheus)Automation Tools (Jenkins, GitLab CI, GitHub Actions)IBM Cloud Pak SolutionsNetworking Fundamentals

Soft Skills

TroubleshootingCommunicationCollaborationAbility to Work Under Pressure

Tools & Technologies

DockerKubernetesOpenShiftIBM Cloud Pak StacksConfluentElasticsearch

Industry Keywords

Service Level Objectives (SLOs)Operational ComplianceDisaster RecoveryBackup SolutionsIncident Management

Tech Stack

Tools & technologies

CloudDockerElasticSearchGrafanaJenkinsKubernetesLinuxMongoDBOpenShiftPrometheusPythonSQL

About the role

Key responsibilities & impact

Monitor, maintain, and optimize production environments to ensure high availability, performance, and compliance with established service level objectives (SLAs/SLOs).
Manage deployments, CI/CD pipelines, and release activities while supporting configuration management and environment consistency across production and non-production environments.
Administer and troubleshoot containerized platforms, IBM Cloud Pak Stacks, Confluent, Elasticsearch, and supporting infrastructure to ensure reliable system operations.
Investigate incidents, perform root cause analysis, implement corrective actions, and contribute to post-incident reviews to improve service reliability.
Configure and maintain monitoring, logging, and alerting solutions to proactively identify performance issues and minimize service disruptions.
Support backup, disaster recovery, security, patching, and operational compliance activities while maintaining accurate technical documentation and runbooks.
Collaborate with Development, QUALITY, Platform Engineering, Network, and Support teams to resolve complex technical issues and continuously improve operational processes.

Requirements

What you’ll need

Bachelor's degree or Diploma in Computer Science, Engineering, or a related field.
Around 2+ years of experience in Technical Operations, Production Support, Site Reliability Engineering (SRE), DevOps, or System Administration.
Good experience with Linux/Windows administration, Docker, Kubernetes, OpenShift, CI/CD pipelines, automation tools (Jenkins, GitLab CI, GitHub Actions), and scripting (Bash, PowerShell, Python).
Working knowledge of IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), and observability platforms such as Grafana and Prometheus.
Good understanding of networking fundamentals, security best practices, IAM, backup and disaster recovery, configuration management, and production environment support.
Strong troubleshooting, incident management, root cause analysis, communication, and collaboration skills with the ability to work effectively under pressure.
Ability to participate in on-call support, prioritize operational issues, and deliver reliable production support while driving continuous service improvement

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sumerge Website LinkedIn All Job Openings 201 - 500 employees Founded 2005 💼 Consulting 📦 Logistics 📣 Marketing Consulting
Logistics
Marketing Sumerge is a digital transformation company that provides innovative IT solutions, specializing in services such as analytics, data management, business process automation, and application development. Their expertise spans across various industries, including banking and government, where they help organizations enhance efficiency, improve customer experiences, and leverage advanced technologies like robotic process automation and cloud applications. With a passionate team of experts, Sumerge aims to drive meaningful change and deliver successful digital transformation projects around the globe. TechOps Engineer – Support Job not on LinkedIn 🔥 3 hours ago 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Cloud Docker ElasticSearch Grafana Jenkins Kubernetes Linux MongoDB OpenShift Prometheus Python SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor, maintain, and optimize production environments to ensure high availability, performance, and compliance with established service level objectives (SLAs/SLOs).
Manage deployments, CI/CD pipelines, and release activities while supporting configuration management and environment consistency across production and non-production environments.
Administer and troubleshoot containerized platforms, IBM Cloud Pak Stacks, Confluent, Elasticsearch, and supporting infrastructure to ensure reliable system operations.
Investigate incidents, perform root cause analysis, implement corrective actions, and contribute to post-incident reviews to improve service reliability.
Configure and maintain monitoring, logging, and alerting solutions to proactively identify performance issues and minimize service disruptions.
Support backup, disaster recovery, security, patching, and operational compliance activities while maintaining accurate technical documentation and runbooks.
Collaborate with Development, QUALITY, Platform Engineering, Network, and Support teams to resolve complex technical issues and continuously improve operational processes. 🎯 Requirements
Bachelor's degree or Diploma in Computer Science, Engineering, or a related field.
Around 2+ years of experience in Technical Operations, Production Support, Site Reliability Engineering (SRE), DevOps, or System Administration.
Good experience with Linux/Windows administration, Docker, Kubernetes, OpenShift, CI/CD pipelines, automation tools (Jenkins, GitLab CI, GitHub Actions), and scripting (Bash, PowerShell, Python).
Working knowledge of IBM Cloud Pak solutions (CP4BA, CP4I, CP4D), Confluent, Elasticsearch, Databases (SQL, DB2, MongoDB, etc.), and observability platforms such as Grafana and Prometheus.
Good understanding of networking fundamentals, security best practices, IAM, backup and disaster recovery, configuration management, and production environment support.
Strong troubleshooting, incident management, root cause analysis, communication, and collaboration skills with the ability to work effectively under pressure.
Ability to participate in on-call support, prioritize operational issues, and deliver reliable production support while driving continuous service improvement Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer – L2 🕒 June 21 Dsquares 51 - 200 💼 Consulting 📣 Marketing 📦 Logistics Website LinkedIn All Job Openings Technical Support Engineer troubleshooting client technical issues in a loyalty program solutions company. Collaborating with teams to ensure client satisfaction with our products. 🏢🏡 Cairo – Hybrid 💰 Private Equity Round on 2020-12 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer SQL Technical Support Engineer 🕒 June 18 PartnerOne 201 - 500 🏢 Enterprise ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Technical Support Engineer providing support to customers at NetWitness, a cybersecurity company. Leading troubleshooting efforts and contributing to knowledge base articles in a hybrid work environment. 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Chef Linux MongoDB MS SQL Server MySQL NoSQL Puppet Python SaltStack SQL Switching Unix Technical Support Specialist 🕒 March 18 Grubtech 51 - 200 🍽️ Food & Beverage 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Technical Support Specialist providing first-class technical assistance to Grubtech customers. Troubleshooting and resolving technical issues for platform, integration, and POS-related challenges. 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs