Sumerge

Operations

• Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.
• Manage monitoring solution of all the involved layers.
• Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics.
• Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.
• Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.
• Follow up on the financial status of the owned projects.
• Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members’ roles.
• Identify training and development needs and coaches team members on achieving goals.
• Recruit and select high performers, develop talent, and recognize performance.

TechOps & Support Manager

Infrastructure Engineer

• Deliver first-level IT support and troubleshooting assistance to end-users.
• Assist in day-to-day operations of IT infrastructure.
• Assist in the installation, and maintenance of hardware and software components for end-users.
• Deploy the approved updates/patches for Desktops / Laptops to meet changes in information technology.
• Monitor the behavior of the End-Users Devices for vulnerability prevention.
• Updates accurate IT documentation of system configurations, procedures, and troubleshooting steps.
• Maintain accurate records of IT assets and their lifecycle.

Associate IT Infrastructure Engineer

Solutions Engineer

• Provide strategic technical direction for the organization, defining the architecture, policies, standards, and processes to drive technological excellence.
• Design and oversee the implementation of complex, large-scale software systems, incorporating cutting-edge technologies to meet business and client needs.
• Act as the senior software architect across projects, setting technical standards and ensuring the alignment of architectures with organizational goals.
• Mentor and guide senior engineers, fostering continuous improvement and innovation within teams.
• Collaborate with project managers, product managers, and stakeholders to ensure projects are delivered with excellence, aligning to scope and timelines.
• Evaluate and advocate for emerging technologies, methodologies, and tools to keep Sumerge at the forefront of the industry.
• Present architectural strategies and communicate complex technical solutions effectively to both technical teams and non-technical stakeholders.
• Drive the adoption of DevOps practices, including CI/CD, test automation, and monitoring, to enhance software quality and delivery speed.
• Engage in presales activities, identifying client needs, consulting on the right solutions, and supporting proposal development.
• Represent Sumerge externally as a technical thought leader, building relationships within the industry and contributing to the organization’s reputation.

Senior Software Solution Architect

Business Analyst

• Support the delivery of small projects or contribute to specific workstreams within larger projects
• Gather, analyze, and document business and end-user requirements using Business Analysis techniques
• Prepare functional and non-functional requirements documentation, including use cases and process flows
• Coordinate requirements walkthroughs and support stakeholder sign-off activities
• Collaborate with users and stakeholders to ensure requirements accurately reflect business needs
• Work closely with technical teams to translate business needs into technical requirements
• Assist in analyzing business processes and modeling workflows to support solution design
• Monitor development progress to ensure solutions align with business and user expectations
• Support solution demonstrations and participate in User Acceptance Testing (UAT)
• Act as a communication bridge between business stakeholders, users, and development teams

Associate Business Analyst

Accountant

• Maintaining General Ledger Accounts: Record transactions accurately into the general ledger system.
• Preparing Journal Entries: Independently prepare and post routine journal entries for accruals, deferrals, prepayments, and other adjusting entries.
• Reconciling Accounts: Conduct basic reconciliation of general ledger accounts, identifying and resolving straightforward discrepancies.
• Month-end and Year-end Closing: Assist in month-end and year-end closing processes, including preparation of standard financial statements.
• Compliance and Audit Support: Ensure adherence to accounting policies and assist in audits by providing required documentation
• Tax Preparation: Prepare straightforward tax returns and filings under supervision.
• Process Improvement and Collaboration: Participate in process improvement initiatives and collaborate with other departments to enhance financial operations.

TechOps & Support Manager

Associate IT Infrastructure Engineer

Senior Software Solution Architect

Associate Business Analyst

GL Accountant