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About the role
Key responsibilities & impact- Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.
- Manage monitoring solution of all the involved layers.
- Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics.
- Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.
- Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.
- Follow up on the financial status of the owned projects.
- Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members’ roles.
- Identify training and development needs and coaches team members on achieving goals.
- Recruit and select high performers, develop talent, and recognize performance.
Requirements
What you’ll need- Bachelor's degree of Computer Science or Engineering or a related field
- 9+ years of relevant experience
- 3+ years of people management experience
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sumerge Website LinkedIn All Job Openings 201 - 500 employees Founded 2005 🤝 B2B 🏦 Banking 🏛️ Government B2B
- Banking
- Government Sumerge is a digital transformation company that provides innovative IT solutions, specializing in services such as analytics, data management, business process automation, and application development. Their expertise spans across various industries, including banking and government, where they help organizations enhance efficiency, improve customer experiences, and leverage advanced technologies like robotic process automation and cloud applications. With a passionate team of experts, Sumerge aims to drive meaningful change and deliver successful digital transformation projects around the globe. TechOps & Support Manager 🔥 1 hour ago 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.
- Manage monitoring solution of all the involved layers.
- Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics.
- Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.
- Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.
- Follow up on the financial status of the owned projects.
- Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members’ roles.
- Identify training and development needs and coaches team members on achieving goals.
- Recruit and select high performers, develop talent, and recognize performance. 🎯 Requirements
- Bachelor's degree of Computer Science or Engineering or a related field
- 9+ years of relevant experience
- 3+ years of people management experience Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Asset Management Operations Specialist 🕒 5 days ago Thndr 51 - 200 💳 Fintech 💸 Finance 👥 B2C Website LinkedIn All Job Openings Asset Management Operations Specialist overseeing trade processing and reconciliation to ensure investment lifecycle efficiency. In an innovative investment platform democratizing finance in MENA. 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Senior Specialist, Digital Partner Program Ops 🕒 January 22 adidas 10,000+ employees 👗 Fashion 🛒 Retail ⚽ Sports Website LinkedIn All Job Openings Specialist managing product data and financial reconciliations for the global partner program. Collaborating with cross-functional teams in a hybrid role at a global sportswear brand. 🏢🏡 Cairo – Hybrid 💰 Post-IPO Debt on 2020-04 ⏰ Full Time 🟠 Senior ⚙️ Operations 🗣️🇸🇦 Arabic Required Senior Specialist, eCom Global Partner Program Ops 🕒 January 22 adidas 10,000+ employees 👗 Fashion 🛒 Retail ⚽ Sports Website LinkedIn All Job Openings Senior Specialist managing cataloguing and financial settlements for EMC Global Partner Program. Collaborating with cross-functional teams to enhance product listings and optimize operational processes. 🏢🏡 Cairo – Hybrid 💰 Post-IPO Debt on 2020-04 ⏰ Full Time 🟠 Senior ⚙️ Operations 🗣️🇸🇦 Arabic Required Senior Specialist – eCom Digital Partner Program Ops 🕒 January 22 adidas 10,000+ employees 👗 Fashion 🛒 Retail ⚽ Sports Website LinkedIn All Job Openings Senior Specialist in eCom Digital Partner Program managing product data and financial settlements. Collaborating with cross-functional teams to drive operational excellence in a hybrid role. 🏢🏡 Cairo – Hybrid 💰 Post-IPO Debt on 2020-04 ⏰ Full Time 🟠 Senior ⚙️ Operations 🗣️🇸🇦 Arabic Required Process Improvement Lead 🕒 December 10, 2025 Bosta 201 - 500 Website LinkedIn All Job Openings Process Improvement Lead supports operational improvements across Bosta’s network. This includes SOP implementations, training delivery, and compliance validation. 🏢🏡 Cairo – Hybrid ⏰ Full Time 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
performance metricsquality reviewsproactive maintenanceproject managementtechnical sales support
Soft Skills
team managementcommunicationcoachingrecruitmentgoal setting
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Engineering