Sumax

Customer Success Manager

Sumax

full-time

Posted on:

Location Type: Hybrid

Location: Dortmund • Germany

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About the role

  • Relationship management at the highest level: You build strong, long-term customer relationships and actively maintain them.
  • Driver of customer success: With your deep understanding of our services (SEO, SEA, Content Marketing) and your analytical skills, you develop targeted measures that help our clients achieve sustainable success.
  • Proactive account management: You identify clients' potential and challenges early and develop proactive solutions to ensure they gain the maximum benefit from our services.
  • Onboarding & retention: You are responsible for the successful onboarding of new clients and continually work to promote their satisfaction and loyalty.
  • Performance monitoring and reporting: You keep an eye on clients' KPIs, analyze results, and present achieved successes and optimization opportunities in regular review meetings.
  • Optimization of customer retention: You develop measures for long-term client retention and, with your sense for market and customer needs, can repeatedly identify and implement new opportunities to increase customer satisfaction.

Requirements

  • Experience in an agency (ideally in digital marketing or a similar consulting role)
  • Experience in online marketing is a plus
  • Excellent communication skills and a strong customer focus
  • Ability to explain complex topics in a clear, customer-oriented way
  • Analytical mindset and a goal-oriented approach to problem solving
Benefits
  • Hybrid workplace
  • Company pension plan with employer contributions
  • Modern equipment with a personal laptop & sufficient monitors
  • Professional development opportunities including training, events & more
  • Discounted gym membership
  • Well connected location directly at the beautiful Phoenix Lake (Phoenix See) in Dortmund
  • Team breakfast, at least once a month
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SEOSEAContent Marketingperformance monitoringreportinganalytical skillsonline marketing
Soft Skills
relationship managementcustomer successproactive account managementcommunication skillscustomer focusproblem solvinggoal-oriented approach