Field Service Technician – HST

Sulzer

Service Center Manager overseeing field service engineering support to ensure customer satisfaction. Responsible for managing a team and resolving technical issues in service operations.

Posted 4/23/2026full-timeEasley • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for conducting activities in our service warranty & spares department
Assist our customer base including our reps, distributors and authorized service centers with their service and technical needs
Leads initial field trouble shooting and expedites technical and engineering support as needed
Ensure customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
Handles inbound calls effectively and efficiently through the use of proactive customer service
Create a satisfying experience for the customer by using professional customer service techniques
Resolve questions / concerns efficiently and effectively
Initiates return authorizations and creates customer file
Makes warranty determinations based on evaluations performed by in-house and outsourced authorized service center evaluation reports
Logs reports back to manufacturing units for back charging warranty claims
Expedite service and warranty orders through the system until completion
Follows quality procedures according to ISO 9001
Resolves customer complaints
Performs other duties as assigned

Requirements

What you’ll need

College degree preferred or equal job experience
5 years customer service experience
Strong computer skills including but not limited to Windows XP / Microsoft Office / Use of Web
Superior organizational skills
Able to multi-task, keep to schedules and deadlines
Ability to work independently and be team focused
Mechanical background in rotating equipment a plus

Benefits

Comp & perks

Competitive Paid Time Off
12 Company Paid Holidays per year
Annual Bonus Program
Full Medical, Dental, and Vision benefits
Company Paid Short Term and Long Term Disability
Company Paid Life Insurance
6% 401K or Roth Company Match with Immediate Vesting
Company Paid Retirement Security Contributions following 1 year of employment
Tuition Reimbursement/Educational Assistance
Quarterly Gym Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetroubleshootingwarranty determinationquality proceduresISO 9001mechanical backgroundrotating equipment

Soft Skills

customer satisfactioncommunicationorganizational skillsmulti-taskingindependenceteamwork