ServiceNow Engineer II
XO Health Inc.
AngularAWSAzureJavaScriptJenkinsKafkaServiceNowSOAP
Senior Applied AI Engineer
Sully.ai
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $250,000 per year
Job Level
Senior
Tech Stack
TypeScript
About the role
- Build and operate a self-hosted voice agent stack for UAE/KSA with strong reliability, compliance, and data residency guarantees.
- Implement enterprise EHR integrations with Epic and Cerner, including HL7/FHIR data flows.
- Ship core features such as registration and scheduling, billing and insurance, and prior authorization.
- Establish rigorous QA and automated testing for nurse triage and other safety-critical workflows.
- Own observability and reliability for voice: implement monitoring, logging, tracing, alerting, SLOs and SLIs, incident response, and drive MTTR down.
- Partner closely with Product and Design to ensure a cohesive end-to-end patient experience.
- Start with hands-on customer interactions and help transition routine touchpoints to Sales, Design, and PM as the platform matures.
- Take ownership of specified workstreams (Omar and Nasser), map high-value use cases and call scripts, and stand up a self-hosted prototype for UAE/KSA.
- Launch pilot integrations with Epic or Cerner demonstrating end-to-end patient flows and support high-volume patient interactions with strong quality metrics.
- Deliver 3–5 new sub-agents or features, instrumented for learning and iteration.
Requirements
- 5+ years in software engineering at early-stage companies with rapid growth.
- Ability to operate in regulated healthcare (HIPAA) and design for safety, privacy, and security.
- Proven reliability engineering using observability, SLOs/SLIs, incident management, and MTTR improvement.
- Strong communication skills and comfort leading early customer-facing technical sessions.
- Proficiency in TypeScript and familiarity with real-time telephony and media (e.g., SIP, WebRTC, IVR).
- Prior self-hosted or on-prem deployments with regional compliance, including UAE/KSA (nice-to-have).
- Hands-on experience across the voice stack: ASR, TTS, LLM orchestration, dialog/control logic, and call handling (nice-to-have).
- Enterprise EHR integration experience (Epic, Cerner) with HL7/FHIR fundamentals (nice-to-have).
- Nurse triage or clinical call-flow experience and automated test harnesses for safety checks (nice-to-have).
