Implementation and Delivery Manager
Phare Health
Job Level
Lead
About the role
- Lead the Scribe engineering team and own end-to-end velocity, metrics, and quality for clinical note generation and decision support
- Align engineering team priorities by mapping dependencies, timelines, and deliverables
- Facilitate and run daily/weekly Scribe standups to ensure progress, remove blockers, and sync cross-functional updates
- Oversee and manage the Scribe team’s Linear board, prioritizing and assigning tasks each week
- Operationalize continuous note quality evaluation and integrate evaluation pipeline into weekly CI/CD
- Define observability and metrics, build dashboards, error/alerting pipelines, tracing/logging, and drive AI model selection
- Launch monitoring alerts for transcription failures and ensure rapid incident response
- Reduce average post-visit note editing time to under 2 minutes and increase Decision Support workflow speed by 50%
- Modernize legacy EHR integrations by refactoring/wrapping outdated systems, adding FHIR/API interfaces, and ensuring interoperability
Requirements
- 5+ years engineering leadership or senior engineering experience
- Strong Observability & Metrics Instrumentation Experience: built dashboards, error/alerting pipelines, tracing/logging systems; comfortable selecting and integrating model selection and monitoring tools
- System Ownership in Integration & Reliability: experience owning end-to-end reliability for critical systems (e.g., audio transcription, note output, EHR integrations)
- Strong Prioritization & Quality Emphasis: code reviews, bug triage, enforcing quality guardrails
- Experience reducing latency and improving throughput
- Nice-to-Have: Experience with healthcare standards (FHIR / HL7) and EHR system quirks
- Nice-to-Have: Prior exposure to real-time or near-real-time streaming or chunked audio processing / diarization and converting unstructured speech inputs into structured outputs
- Nice-to-Have: Experience leading teams that integrate with front-end and extension platforms (web, mobile, browser extension)
- Culture fit: Persistent, driven problem solver; willing to push back on leadership to defend quality/timelines; thrives in high-ambiguity, fast-paced startup environments; Zero to One builder, self-managed and self-directed
