Sully.ai

Technical Implementation Manager

Sully.ai

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own delivery: accountable for the full implementation lifecycle from signed contract to stable BAU handoff.
  • Run implementation cycles: define scope, validate assumptions, build delivery plans, manage timelines, and drive go live readiness.
  • Coordinate cross functionally: lead Sales, CS, Support, Integrations, Engineering, and Product toward a single delivery plan with clear owners and deadlines.
  • De risk delivery: identify operational, technical, clinical, and change management risks early and close them before they become escalations.
  • Drive OTIF: deliver 95% plus of implementations on time and in full against committed scope and timelines.
  • Set the bar on rigor: own testing, QA, go live criteria, and sign off. No production surprises.
  • Be the escalation point: surface issues early, propose solutions, and force decisions when teams stall.
  • Operate like an owner: nothing falls through the cracks because it is “someone else’s problem.”

Requirements

  • 5+ years owning complex B2B SaaS implementations, integrations, or technical delivery programs.
  • Experience coordinating multiple internal teams with competing priorities and shipping anyway.
  • Strong technical judgment. You can partner deeply with engineers while keeping non technical stakeholders aligned.
  • High bar for execution and accountability. You take ownership when things break.
  • Comfort operating in ambiguity at an early stage company.
  • Bias toward action and follow through.
Benefits
  • Speed matters - we operate with urgency, autonomy, and ownership
  • Your work helps doctors reclaim their time - and patients get better, faster care
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaS implementationsintegrationstechnical delivery programstestingquality assurancego live criteriarisk managementdelivery planningscope definitiontimeline management
Soft Skills
accountabilitycross-functional coordinationtechnical judgmentproblem-solvingownershipcommunicationleadershipadaptabilitybias toward actionfollow through