Sully.ai

Technical Account Manager

Sully.ai

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $90,000 - $135,000 per year

Job Level

Mid-LevelSenior

About the role

  • Template Design & Delivery (~60%)
  • Participate in client onboarding, discovery, and feedback calls to understand clinical documentation requirements across specialties
  • Design and build AI-powered clinical note templates using tools such as Claude and OpenAI
  • Test templates against real-world transcripts and encounters to validate structure, accuracy, and completeness
  • Thoroughly QA the medical note outputs to make sure they align with expectations, ensuring no bugs or issues make it to production.
  • Deliver templates to clients for review and iterate based on clinician feedback until they meet clinical and operational standards
  • Manage multiple template projects concurrently across different clients and medical specialties
  • EHR Integration & Troubleshooting (≈30%)
  • Structure clinical note output for export into Electronic Health Record systems including athenaOne, Epic, AdvancedMD and more
  • Map template fields to EHR-specific schemas and workflows
  • Investigate and debug synchronization failures to understand why encounters succeed or fail
  • Partner with engineering, integration vendors, and client IT teams to resolve technical issues
  • Conduct trial-and-error testing to stabilize integrations prior to go-live and during early rollout
  • Account Management & Delivery (≈10%)
  • Maintain internal project trackers and implementation documentation
  • Coordinate timelines, expectations, and deliverables with client stakeholders
  • Own escalations related to note quality, template behavior, or EHR integration issues
  • Act as a trusted technical point of contact for assigned accounts

Requirements

  • 4+ years of experience in a technical customer-facing role (Technical Account Manager, Solutions Engineer, Implementation Specialist, or similar)
  • Hands-on experience with LLMs (Claude, OpenAI, GPT-4+)
  • Ability to design structured prompts and templates while controlling output consistency, formatting, and edge cases
  • Ability to logically reason about clinical completeness, accuracy, and compliance
  • Comfort working with structured data (JSON, schemas, mappings)
  • Technical literacy with APIs, browser developer tools, and basic scripting
  • Client-facing experience, with the ability to clearly explain technical issues to non-technical stakeholders
  • Willingness to travel up to 10%
Benefits
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
template designAI-powered clinical note templatesquality assuranceEHR integrationdebuggingstructured dataAPIsscriptingJSONmapping
Soft skills
client-facing experiencecommunicationproject managementproblem-solvinglogical reasoningcollaborationadaptabilityattention to detailfeedback incorporationtechnical explanation