Sullivan & Cromwell LLP

Human Resources

• Serve as the HR representative for an assigned group of team members
• Support, communicate and administer employment-related policies and practices
• Understand and comply with all applicable Company policies and rules
• Assist in the development of employment-related policies and practices
• Assist team members with questions or concerns around career development, policies or leadership, or issues with fellow team members
• Advise leaders regarding team member performance management and development issues
• Provide support to other Human Resource functions for activities such as Onboarding, Job Fairs, Benefit Enrollment
• Provide support during the performance review process, reviewing performance ratings and salary changes or lump sum awards for conformance to S&C standards, consistency, and market pressures
• Participate in HR projects as requested
• Support the evaluation of unemployment claims and challenge as needed
• Monitor and update the HR bulletin boards for legal compliance
• Ensure compliance with labor regulations
• Maintain regular and punctual attendance
• Attend in-person or virtual meetings as requested or required
• Communicate effectively and respectfully with others
• Other responsibilities as assigned

Associate Human Resources Business Partner

Customer Support

• Set specific goals and objectives for the team based on customer support KPIs to achieve immediate and short-term results
• Organize scheduling to ensure adequate coverage for all three shifts and necessary operating hours
• Monitor real-time operations, assign tasks and responsibilities, and provide direction to the team
• Create and manage databases and systems for product information and common customer queries to ensure timely resolution
• Support the implementation of system improvements in Salesforce and other reporting, tracking and database tools and provide hands-on training for smooth rollout
• Collaborate with the Assistant Manager – Technical Support to ensure the smooth escalation and handover of customer support tickets
• Maintain relationships with leaders across the organization (including sales, engineering, product development, operations and safety) to ensure seamless coordination, planning and alignment of shared priorities and work
• Monitor and control expenses in line with the Global Customer Support departmental budget
• Implement and monitor adherence to procedures, systems and tools to ensure seamless coordination, on-time resolution of tickets and customer satisfaction
• Develop and implement incident response protocols to handle emergencies effectively
• Respond to escalated customer issues and provide solutions
• Track and analyze daily and weekly support trends and KPIs including response times, system uptime and ticket resolution times
• Identify support trends and offer suggestions for improvements to enhance service quality
• Ensure the strict observance of all relevant US and/or international safety and environmental laws, standards and requirements
• Direct and review the work of the team to accomplish operational results
• Support the growth and development of team members, recognize and reward their achievements and proactively train, mentor and coach team members.

Customer Support Supervisor

Salesforce Developer

• Design, develop, and maintain integration solutions using Mulesoft or delegate to team members
• Architect, coach, and implement Mulesoft Integrations with Salesforce, Oracle EBS, Databricks, and other enterprise applications.
• Troubleshoot and resolve complex integration errors involving real-time and batch-based workflows in Informatica with Salesforce and Oracle EBS.
• Design, build, and maintain custom Salesforce applications using Lightning Web Components (LWC), Apex Classes, Triggers, and Visualforce (as needed).
• Design and implement robust, scalable integration points with Salesforce and external systems, ensuring data consistency and high performance.
• Independently and/or collaboratively build solution designs and consult on work breakdown structure for hand-off to other developers and business systems analysts as needed.
• Partner with leadership to facilitate change management and training requirements to standardize Devops activities within the team and assist in onboarding other teams as needed.
• Define, implement, and lead DevOps practices including setting up repos, version control, CI/CD pipelines, and code reviews.
• Lead and participate in Agile ceremonies (sprint planning, stand-ups, retrospectives), project design process and contribute to backlog grooming and user story creation as appropriate.
• Define standards and document technical designs, integration flows and deployment processes.
• Consult with business stakeholders and teammates on best practice designs and solutions that meet requirements while facilitating sustainable platform architecture aligned with our industry and business strategy.

Lead Salesforce Developer

Project Manager

• Initiate projects from contract, proposal, and cost budget. Assist with order setup and document projects in systems of record.
• Assemble project teams and assign responsibilities. Coordinate cross-functional teams to ensure work is performed per project plan, contract and company requirements.
• Create and maintain project plans. Define and document scope, deliverables, roles and responsibilities, budget, and quality gates for each project phase.
• Create and maintain detailed project schedules. Deliver status updates to stakeholders at an agreed upon cadence, leveraging various communication methods to ensure information flows effectively.
• Schedule, lead, and participate actively in project meetings, facilitating clear communication, taking detailed notes, and updating project plans to ensure efficient follow-up and execution of actions to keep stakeholders accountable.
• Identify and monitor project risks and develop risk mitigations strategies to keep projects tracking to expected outcomes.
• Evaluate the success of projects against predefined objectives and customer expectations. Lead stakeholders in the change management process.
• Monitor and control project financials with regular reports to leadership. Prepare financial forecasts.
• Collect and document project feedback from stakeholders. Facilitate process improvements.
• Ensure adherence to all safety and quality standards. Complete and maintain all required training and certifications.
• Develop and maintain customer relationships. Identify and cultivate new project opportunities. Assist the proposal development team in defining scope, budget, and schedule for new proposals.
• Self-sufficiently manage multiple concurrent projects.
• Understand and comply with all applicable Company policies and rules.

Project Manager – PSS

Manager

• Leadership & People Management: Balance new product development project activities with product-sustaining engineering operations of the product engineering team, including scheduling work, tracking progress, and ensuring timely delivery of projects. Manage departmental administrative team member processes, including but not limited to recruitment, induction, vacation management, performance reviews, performance improvement plans, and workforce/succession planning.
• Strategic Execution: Translate departmental strategies into operational goals for product engineering and development teams. Align team objectives with organizational priorities in customer support, product quality, and cost efficiency. Contribute input to long-term strategy discussions led by Directors.
• Product Engineering Oversight: Oversee engineering support for assigned product lines, ensuring reliability, manufacturability, and customer satisfaction. Monitor product lifecycle performance and implement improvements based on customer feedback.
• Development Engineering: Staff and manage new product development projects, ensuring timely delivery and adherence to quality standards. Encourage innovation and process improvements within engineering teams.
• Technical Expertise: Serve as a subject matter expert for assigned products, representing products in customer meetings and internal stakeholder discussions.
• Operational Planning & Budget: Develop short- to mid-term operational plans for assigned teams. Monitor team-level budgets and resource allocation, providing input on departmental investment decisions.
• Goal Setting: Set and manage short-term operational goals for the Product Engineering team, ensuring alignment with tactical plans set by senior leaders.
• Continuous Product Improvement: Drive initiatives to reduce costs, simplify designs, and implement product recommendations that align with business strategy. Help drive product improvements by supporting cost reduction, design simplification, and other short-term initiatives to improve Value Streams.
• Cross-functional Collaboration: Work closely with quality assurance and production operations to ensure product designs meet quality and manufacturing standards. Offer technical support and guidance to engineers on smaller projects, assisting them in meeting engineering and operational goals.
• Continuous Learning: Promote a culture of continuous learning, innovation, and collaboration, promoting cross-functional interactions and knowledge sharing among team members. Drive continuous improvement initiatives for process improvements, gathering feedback, analyzing data, and implementing enhancements to optimize performance and efficiency.
• Compliance: Understand and comply with all applicable Company policies and rules
• Maintain regular and punctual attendance.
• Attend in-person or virtual meetings as requested or required.
• Communicate effectively and respectfully with others.
• Other responsibilities as assigned

Senior Manager – Electronics Hardware

Vice President

• Own and lead the development, implementation and execution of strategic sales plans
• Drive revenue growth by exceeding sales targets
• Cultivate strong strategic relationships with key customers
• Network and nurture strategic customer relationships at the executive level
• Oversee sales processes, methodologies, and tools

Regional Vice President

• Define project scope and develop detailed project plans, schedules, and budgets.
• Prepare project financial forecasts, monitor and control project financials with regular reports to leadership.
• Manage project scope, schedule and cost with little or no supervision.
• Create and maintain project deliverables, plan and coordinate completion with the project team to meet desired stage gates.
• Plan the technical design approach. Lead the preparation of design and work specifications.
• Coordinate cross-functional teams and other stakeholders through regular team meetings and ensure alignment and mitigate risks as they arise.
• Monitor and report on project cost metrics.
• Manage communication of project status to all stakeholders.
• Participate in process improvement initiatives.
• Conduct daily stand-up meetings for Sprints.
• Conduct backlog meetings for sprints and communicate sprint results.
• Coordinate Steering Committee / Task Force meetings and provide minutes and track action items.
• Other duties as required.

• Direct and govern the administration of the company’s KSOP (combined 401(k) and ESOP) plan ensuring alignment with company objectives and regulatory requirements.
• Drive end-to-end plan operations, including eligibility, contributions, distributions, vesting schedules, plan documentation, and compliance testing – by partnering with Finance and third-party administrators to ensure flawless execution.
• Oversee and approve all forms of employer contributions, including core, transition, and matching contributions, ensuring accuracy and fiscal responsibility.
• Establish and enforce processes for diversification, segregation and distribution requests ensuring compliance with plan terms and operational excellence.
• Provide strategic oversight of the uncashed check process, establishing governance protocols and ensuring timely resolution and full compliance with escheatment requirements.
• Champion compliance with ERISA, IRS, DOL, and other regulations by maintaining retirement plan documents, driving updates and amendments, and coordinating with legal counsel and third-party administrators.
• Direct annual audits, government filings (e.g., Form 5500), and participant communications related to KSOP benefits, ensuring timely, accurate and transparent reporting.
• Develop and present detailed financial models and forecasts to inform KSOP budgeting, repurchase obligations, contribution scenarios, cash flow projections, and ESOP liabilities.
• Oversee reconciliations of plan contributions and distributions, ensuring accuracy of plan balances and supporting Finance in audit readiness.
• Lead ad-hoc strategic projects related to the KSOP plan, including planning and execution of annual “KSOP Days” events to enhance team member engagement.
• Provide strategic leadership in designig, implementing and evaluating all U.S. benefit plans, including medical, dental, vision, life, disability, leave of absence, and COBRA ensuring alignment with the company’s Total Rewards philosophy and long-term business objectives.