Network Engineer

• Deliver high-quality technical support to internal users, ensuring efficient issue resolution.
• Install, maintain, and upgrade LAN/WAN/WLAN and network systems, including Azure and Oracle Cloud integrations.
• Administer network devices and firewalls to maintain performance and security.
• Troubleshoot and resolve network incidents, identifying root causes and trends.
• Document network configurations, procedures (MOPs), and technical resolutions.
• Create and maintain training materials and technical documentation.
• Guide and mentor junior team members on technical standards and problem-solving.
• Prioritize and respond to support requests, ensuring timely assistance.
• Complete assignments as a member of a project team and lead small to medium-sized projects.
• Communicate status, issues and resolutions to business clients, supervision, and project managers.
• Follow established IT standard work procedure documentation and best practices.
• Understand and comply with all applicable Company policies and rules.
• Provide off-hours, on-call support for Oracle EBS as needed.

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