Customer Success Account Manager
suki.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $160,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudSFDC
About the role
- Support clients in multiple time zones
- Lead the charge selling and managing SMB Accounts (1-20) and growing group accounts (21-100)
- Focus on responding to, identifying, and closing new business opportunities
- Grow and expand footprint within existing small to medium business accounts
- Onboard new users
- Build, cultivate, and leverage relationships in targeted accounts
- Cultivate existing relationships with key clinical/IT stakeholders
- Identify new Suki users in collaboration with colleagues in Customer Success
- Work closely with Marketing on campaigns to target new users
- Maintain accurate account funnel and forecast in SFDC
- Own and manage a portfolio of SMB/Group customers
- Drive successful training and adoption of Suki users
- Engage with external parties to ensure Suki is set up for success
- Proactively identify and resolve risks and issues in the field
- Develop creative solutions to meet customer needs
- Maintain high levels of customer satisfaction and recognition of ROI
Requirements
- 5+ years selling or managing complex Healthcare IT SaaS to Healthcare Executives small and medium-sized hospital systems, boutique clinics, and speciality specific organizations
- 5+ years selling or managing within healthcare SaaS (provider, PBM, Enterprise, or payer interface preferred)
- Experience leading through customer escalations, executive summaries, and presentations
- Demonstrated ability to develop strategies to convert competitive accounts
- Strong track record of meeting/exceeding sales targets
- Exceptional communication, presentation, and conflict resolution skills
- Willingness to travel up to 40% (client visits, conferences, sales presentations)
- Technical understanding of cloud services, EMR integration and understanding of SaaS solutions
- Familiar and adept with using Salesforce and Marketing CRMs
- Bachelor’s degree required
- Preferred: proficiency in Spanish is a plus.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Healthcare IT SaaSEMR integrationcloud servicessales strategiessales targetscustomer escalationspresentationsconflict resolution
Soft skills
communicationpresentationrelationship buildingproblem solvingcustomer satisfaction
Certifications
Bachelor’s degree