Support Engineer

• Partner with Product, Engineering, and Customer Success to identify and address root causes of recurring issues
• Support major feature releases with training, QA, documentation, and internal communication
• Provide insights from support data to inform product improvements and customer success initiatives
• Drive and maintain key KPIs such as CSAT, SLA compliance, resolution time, and ticket backlog
• Establish and refine escalation protocols, workflows, and knowledge management systems to ensure consistent quality at scale
• Mentor, train, and coach Support team to build a high-performing, customer-centric team
• Quickly respond to customer inquiries, diagnose and resolve issues
• Lead debug sessions on live calls and reproduce client issues using a wide range of applications and environments
• Aid in all ways to ensure lasting success for our customers

Technical Support Lead

Spacecraft Systems Technical Analyst – System Safety, Reliability

Root Cause Support Analyst

Business Support Analyst – Reputation and Risk

Senior Business Support Analyst – Reputation and Risk

Staff Cloud Support Engineer, Data Platform