Suite Studios

Support Engineer

• Partner with Product, Engineering, and Customer Success to identify and address root causes of recurring issues
• Support major feature releases with training, QA, documentation, and internal communication
• Provide insights from support data to inform product improvements and customer success initiatives
• Drive and maintain key KPIs such as CSAT, SLA compliance, resolution time, and ticket backlog
• Establish and refine escalation protocols, workflows, and knowledge management systems to ensure consistent quality at scale
• Mentor, train, and coach Support team to build a high-performing, customer-centric team
• Quickly respond to customer inquiries, diagnose and resolve issues
• Lead debug sessions on live calls and reproduce client issues using a wide range of applications and environments
• Aid in all ways to ensure lasting success for our customers

Technical Support Lead

Sales

• Coach, mentor, and scale a team of Account Executives and Business Development Representatives.
• Oversee team activity and forecasting, supporting reps with deal strategy, objection handling, and closing.
• Lead product demos with executives and decision makers at top tier creative agencies.
• Partner with the executive team to define and refine sales processes, territory planning, comp models, and org structure.
• Identify gaps in tooling, CRM hygiene, and reporting — and collaborate with the operations team to implement scalable solutions.
• Drive performance across new business and expansion, with a clear focus on efficiency and conversion.
• Be the voice of the customer: Provide feedback to Product, Marketing, and Leadership based on real market insights.

Technical Support Lead

Senior Director of Sales