Customer Success Manager
Suite Studios
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $170,000 per year
Job Level
SeniorLead
About the role
- Lead onboarding for new customers, providing clear guidance and training
- Drive retention and growth by identifying upsell, cross-sell, and renewal opportunities
- Monitor customer health through usage data and feedback
- Champion the customer voice, gathering insights for product improvements
- Partner cross-functionally to ensure a seamless customer experience
Requirements
- 10+ years of experience in a customer success or full lifecycle account management within the media & entertainment industry or a technical environment
- Ability to develop and maintain strong, long-term relationships with customers
- Experience developing and executing customized success plans for enterprise customers
- Technically minded with the ability to quickly learn new technical concepts
- Strategic thinker with critical thinking and problem-solving skills
- Ability to identify areas for improvement and implement new processes
- Experience communicating with C-level executives
- Strong written and verbal communication skills
- Nice to have: Experience in post production
- Nice to have: Experience interacting with channel partners and customers of channel partners
Benefits
- Best in class health & dental
- Hybrid work environment; A balance of in-office and remote work to foster collaboration and flexibility
- Unlimited paid time off
- Fitness & wellness stipend
- Taco Tuesday, every Tuesday
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship managementstrategic thinkingcritical thinkingproblem-solvingcommunicationcustomer onboardingcustomer retentioncustomer feedback analysisprocess improvementcross-functional collaboration