Customer Success Manager – Implementation, AI Enablement

Suger

Customer Success Manager responsible for customer onboarding and AI-driven workflow training at Suger. Leading implementation projects for B2B cloud marketplace clients with a focus on growing customer success.

Posted 5/9/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own customer onboarding and implementation from kickoff through go-live
Lead discovery, scoping, and configuration across cloud marketplaces and core RevOps systems
Manage implementation timelines, stakeholders, and go-live readiness
Design and deliver customer training that drives early adoption
Translate complex workflows into clear, repeatable enablement assets
Train and improve Suger’s AI agents using real customer workflows and patterns
Partner with Product and Engineering to enhance AI-driven setup, support, and guidance
Own post–go-live stabilization, usage monitoring, and optimization
Identify risks, expansion opportunities, and scaling recommendations
Collaborate cross-functionally with Support, Sales, and Partnerships to ensure customer success

Requirements

What you’ll need

3–6+ years in Customer Success, Implementation, Solutions Engineering, or RevOps roles
Experience owning complex B2B SaaS implementations end-to-end
Background working with technical or operational products (integrations, billing, RevOps, CPQ)
Strong project management and stakeholder coordination
Ability to explain complex systems clearly and confidently
Process-driven and highly organized
Comfortable working with ambiguity and evolving systems
Curious mindset with interest in AI-driven workflows and automation

Benefits

Comp & perks

The salary range: $90K – $130K/year, depending on experience, market location, and overall fit for the role
A chance to operate closer to the market, product, and strategy than is possible in highly segmented sales orgs
Real ownership and visibility into outcomes at a stage where your work directly influences growth

ATS Keywords

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Hard Skills & Tools

B2B SaaS implementationsRevOpsCPQintegrationsbillingAI-driven workflowsautomationproject managementstakeholder coordinationcustomer training

Soft Skills

communicationorganizationalprocess-drivencurious mindsetability to explain complex systemscomfortable with ambiguitycollaborationleadershipproblem-solvingadaptability