Training Content Specialist
SugarCRM
full-time
Posted on:
Location Type: Hybrid
Location: Solihull • 🇬🇧 United Kingdom
Visit company websiteJob Level
Junior
About the role
- Create engaging training content including videos, how-to guides, live webinars, and in-app walkthroughs to support product onboarding and ongoing education.
- Build and maintain self-paced eLearning courses in our LMS, applying basic instructional design principles to ensure clarity and effectiveness.
- Develop in-app guidance using tools like Pendo, or similar to provide just-in-time learning within the product interface.
- Assist with webinar logistics and facilitation, helping to host monthly live training sessions and customer education events.
- Collaborate cross-functionally with product managers, customer success, support, and marketing to ensure accurate, timely, and customer-relevant content.
- Support content updates when new features are released or documentation needs to be refreshed.
- Contribute to email-based learning campaigns, including writing copy for product education series and onboarding journeys.
Requirements
- 1–3 years of experience in training content development, instructional design, customer education, or a related field.
- Familiarity with digital learning tools (e.g., Camtasia, Articulate Rise/Storyline, LMS platforms, screen recording software).
- Basic video editing and visual storytelling skills.
- Strong written communication skills with a focus on clarity, tone, and engagement.
- Interest in SaaS, CRM, or B2B technology products.
- Ability to manage multiple projects, stay organized, and deliver on deadlines.
- A growth mindset and willingness to learn new tools and techniques.
Benefits
- UK Pension Scheme
- Private medical and dental insurance
- Health & Wellness Reimbursement Program
- Unpaid sabbatical leave
- Educational Resources - Career & Personal Development Program
- Various discount programs (i.e. travel, virtual exercises classes, etc.)
- We are a merit-based company with many opportunities to learn, excel and grow your career!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training content developmentinstructional designeLearning course developmentvideo editingvisual storytellingcopywritingproject management
Soft skills
written communicationorganizational skillstime managementcollaborationgrowth mindset