Define and Drive the Platform Vision: Shape the strategic direction for SugarCRM’s platform, ensuring it powers consistent, scalable experiences across all products.
Lead and Develop the Team: Manage a team of Product Managers, providing mentorship, clear direction, and growth opportunities.
Unify User Experiences: Deliver initiatives that bring together the end-user and admin experiences, creating a cohesive, intuitive environment.
Advance Conversational AI and Analytics: Oversee platform capabilities that power AI-driven experiences, insights, and analytics across the product suite.
Own Core Platform Services: Drive roadmap and execution for identity and user management, common data model, and third-party integrations.
Collaborate and Influence: Partner across Product, Engineering, and Go-To-Market to ensure platform capabilities align with business priorities and customer value.
Measure and Communicate Impact: Define KPIs for platform performance, adoption, and satisfaction, ensuring transparency and accountability.

Requirements

10+ years of product management experience, including 3+ years leading product managers or cross-functional teams
Deep understanding of platform and ecosystem strategy — including APIs, integrations, and extensibility
Experience with enterprise SaaS products, ideally in CRM, CX, or adjacent domains
Track record of delivering cross-product initiatives such as unified UX, analytics, or data frameworks
Strong technical acumen and ability to engage deeply with Engineering and Architecture
Excellent communication, stakeholder management, and storytelling skills
Proven ability to execute both strategically and tactically — from vision to delivery
Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus

Benefits

Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementplatform strategyAPIsintegrationsenterprise SaaSCRMCXanalyticsdata frameworkstechnical acumen

Soft Skills

leadershipmentorshipcommunicationstakeholder managementstorytellingstrategic executiontactical executioncollaborationinfluenceuser experience design

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringMBA