Execute on Platform Vision: Translate the platform strategy into actionable roadmaps and deliverables that support consistent, scalable experiences across SugarCRM products.
Drive Key Initiatives: Lead projects that unify user and admin experiences, enhance extensibility, and enable integrations across the ecosystem.
Advance Conversational AI and Analytics: Partner with cross-functional teams to deliver platform capabilities that power AI-driven experiences and analytics.
Own Core Platform Components: Manage requirements and execution for initiatives like analytics, identity and user management, common data models, and third-party integrations.
Collaborate Across Teams: Work closely with Product, Engineering, and Go-To-Market stakeholders to ensure alignment with business priorities and customer needs.
Measure Impact: Define and track KPIs for platform adoption and performance, ensuring transparency and continuous improvement.

Requirements

5+ years of product management experience, including enterprise SaaS products; experience in CRM, CX, or adjacent domains is a plus.
Strong understanding of platform and ecosystem strategy — including APIs, integrations, and extensibility.
Proven experience in delivering AI-driven platform capabilities, including conversational AI and advanced analytics
Proven ability to deliver cross-product initiatives such as unified UX, analytics, or data frameworks.
Technical acumen to engage effectively with Engineering and Architecture teams.
Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus.

Benefits

Excellent healthcare package for you and your family
Savings and Investment – 401(k) match
Unlimited Paid Time Off
Paid Parental Leave
Online Legal Services (Rocket Lawyer)
Financial Planning Services (Origin)
Discounted Pet Insurance (Embrace Pet Insurance)
Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
Health and Wellness Reimbursement Program
Travel Discounts
Educational Resources - Career & Personal Development Program
Employee Referral Bonus Program
We are a merit-based company - many opportunities to learn, excel and grow your career!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product managemententerprise SaaSAPIsintegrationsextensibilityconversational AIadvanced analyticsunified UXdata frameworkstechnical acumen

Soft skills

collaborationleadershipcommunicationstrategic thinkingproblem-solvingcross-functional teamworkcustomer focusalignment with business prioritiestransparencycontinuous improvement

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringMBA