Customer Success Manager
SugarCRM
full-time
Posted on:
Location Type: Remote
Location: Singapore
Visit company websiteExplore more
Salary
💰 SGD 140,000 - SGD 161,000 per year
About the role
- Serve as the primary point of contact for customers, taking ownership of their experience from onboarding through to renewals, upsell, and cross-sell opportunities.
- Integral to driving both customer retention and growth within accounts, applying a consultative approach to help clients achieve maximum value from our platform.
Requirements
- 4-6 years of experience in customer success, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion within a SaaS B2B environment.
- Demonstrated ability to build long-lasting relationships with clients, anticipating needs and providing value-added solutions. Comfort working in a consultative manner to advise on business process improvements through technology, a deep understanding of customer pain points, and the ability to navigate complex client relationships.
- Success in identifying upsell and cross-sell opportunities, with a clear understanding of how to leverage customer relationships to drive revenue growth and meet KPIs.
- Strong analytical skills, with the ability to interpret client data and business metrics to identify patterns, diagnose issues, and create action plans for account growth or retention.
- Ability to communicate effectively across all levels of an organization, including C-suite executives, both verbally and in writing. You should be clear, concise, and persuasive in your approach.
- Demonstrated ability to thrive in a dynamic environment, managing multiple priorities and consistently delivering results while maintaining a positive, proactive attitude.
- You excel in team settings, working cross-functionally to ensure clients receive a seamless experience. You contribute to the broader team success and offer insight into best practices for customer engagement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementclient-facing salesrenewalsretentionexpansionSaaSB2Banalytical skillsbusiness process improvements
Soft skills
relationship buildingconsultative approachcommunicationproblem-solvingteam collaborationadaptabilityproactive attitudepersuasivenesstime managementinsight sharing