Customer Success Manager

SugarCRM

full-time

Posted on: 1/6/2026

Location Type: Hybrid

Location: Perth • Australia

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💰 A$138,600 - A$146,300 per year

About the role

Build and maintain strong relationships with key stakeholders within client accounts.
Own the entire post-sale lifecycle for assigned accounts (45-60), including ensuring timely contract renewals.
Identify and execute on opportunities for upselling and cross-selling across existing client portfolios.
Use client data and analytics to track account health, uncover opportunities, and tailor strategies that maximize customer success.
Work cross-functionally with sales, product, and support teams to address customer needs and deliver exceptional service.

Proven Track Record: 4-6 years of experience in customer success, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion within a SaaS B2B environment.
Customer-Centric Mindset: Demonstrated ability to build long-lasting relationships with clients, anticipating needs and providing value-added solutions.
Revenue Growth Expertise: Success in identifying upsell and cross-sell opportunities, with a clear understanding of how to leverage customer relationships to drive revenue growth and meet KPIs.
Data-Driven Approach: Strong analytical skills, with the ability to interpret client data and business metrics to identify patterns, diagnose issues, and create action plans for account growth or retention.
Communication Excellence: Ability to communicate effectively across all levels of an organization, including C-suite executives, both verbally and in writing.

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer successaccount managementclient-facing salesrenewalsretentionexpansionSaaSB2Bdata analysisbusiness metrics

relationship buildingcustomer-centric mindsetrevenue growth expertiseanalytical skillscommunication excellence