Account Executive

• Develop and maintain strategic relationships with key stakeholders within large global accounts. Understand their business goals, processes, and challenges to align our services with their strategic needs.
• Work closely with Sugar teams across different regions to ensure a unified approach to account management. Tailor strategies to accommodate regional differences in business practices, culture, and regulatory environments.
• Act as the voice of the customer within the company. Gather feedback and communicate customer needs and insights across product, sales, and marketing teams to help guide the direction of product development and marketing strategies.
• Collaborate throughout Sugar to ensure account renewals and expansions are executed seamlessly. Partner with marketing and product teams to help create and refine offerings that meet the diverse needs of global customers.
• Track and analyze key account metrics across regions. Prepare and deliver comprehensive reports detailing account status, risks, and opportunities to executive leadership.
• Serve as the escalation point for resolving any issues or challenges faced by customers. Ensure prompt and effective resolution to maintain customer trust and satisfaction.

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