Substack

Standards & Enforcement Specialist, Regulatory

Substack

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $75,000 - $85,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage the regulatory workflows and ensure timely completion of requests for various regulations such as GDPR, CCPA, OSA
  • Enforce Substack’s content guidelines by moderating flagged content and responding to tickets related to spam, copyright issues, content violations, data subject access requests, appeals, and account recovery
  • Efficiently manage moderation and regulatory queues, maintaining accuracy while handling a large number of tickets daily
  • Suggest improvements to our policies, procedures, tooling, and strategy to make the team more effective
  • Collaborate with Engineering, Product, and Partnerships to investigate complex, and at times urgent, issues facing users and the platform
  • This is a full-time role with a Tuesday - Saturday schedule. Candidates are ideally located in SF and able to work in-person at least two days per week. We are also open to exceptional remote candidates based in the US or Canada

Requirements

  • 3+ years of experience in Trust & Safety, managing regulatory workflows, content moderation, threat disruption, or a similar role within a fast-paced environment
  • Able to effectively handle a high volume of content. Can make quick work of queues and tickets and drive process improvements to bring efficiencies. Comfort in handling sensitive, potentially offensive, shocking, or extreme content
  • Aligned with Substack’s principles. Strong commitment to free speech and alignment with Substack’s moderation philosophy (We highly recommend reading this post and this post by our founders and our content guidelines)
  • Proficient with tools like Zendesk, moderation software, and custom internal enforcement systems
  • Independent and proactive, with the ability to make sound decisions under pressure, solve ambiguous problems, and drive work forward
  • Collaborative team player with strong written and verbal communication skills. Comfortable engaging with stakeholders and advocating for resources