Customer Onboarding Specialist
Subsplash
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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Salary
💰 $50,000 - $55,000 per year
About the role
- Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
- Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
- Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
- Reviewing client apps for quality assurance
- Working with your team on new projects and ideas to better the client experience
- Troubleshooting complex issues
Requirements
- 2 years of customer service experience
- Experience using systems like Zendesk, JIRA, Asana, and Google Apps
Benefits
- Generous Paid Time Off
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Short and long term disability and life insurance
- 401k Matching
- Professional Development
- Top of the Line Equipment
- Referral Program
- Parental Leave
- Family-Friendly Culture
- Chance to work side-by-side with thought leaders in emerging tech
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecreative directionproblem solvingquality assuranceteam collaborationtroubleshooting