Product Support Specialist
Subsplash
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Colorado, Florida, Idaho, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $51,000 - $57,000 per year
Job Level
Junior
About the role
- Contribute to daily support inquiries, both externally and internally, through written and verbal communication
- Troubleshoot complex technical issues
- Logging and communicating the status of various bugs and requests
- Become a platform and industry expert through continued training and curiosity
- Contribute to our team’s written knowledge base, documenting answers and instructions as new scenarios arise
- Collaborate across departments in an effort to provide our clients with smooth and efficient service
Requirements
- 1-2 years experience in a technical and/or customer service environment
- Proven understanding of various operating systems and personal electronics
- Ability to learn new and complex technologies
- Excellent communication skills and high emotional intelligence
- College degree or equivalent professional experience/training (I.E. Coding bootcamps)
- Experience using systems like Salesforce, JIRA, Google Apps, etc.
- Sharp critical thinking skills, sound judgment and decision making ability, and both the ability and willingness to clearly articulate your ideas
- An inherent sense of the value of collaboration
- The ability to work both collaboratively and independently
- Proven ability to work in a fast-pace environment where the client is always first
- Proven ability to troubleshoot and problem-solve
- Basic coding knowledge
Benefits
- Generous Paid Time Off
- Medical Coverage
- Dental Coverage
- Vision Coverage
- short and long term disability and life insurance all free of charge
- Competitive Compensation
- 401k Matching
- Professional Development
- Top of the Line Equipment
- Referral Program
- Parental Leave
- Family-Friendly Culture
- chance to work side-by-side with thought leaders in emerging tech
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproblem-solvingbasic coding knowledgeoperating systemspersonal electronics
Soft skills
communication skillsemotional intelligencecritical thinkingjudgmentdecision makingcollaborationindependence
Certifications
college degreecoding bootcamp