Own full-cycle billing (invoicing (subscriptions, usage-based billing, etc.) credits/refunds, Dunning process)
Ensure billing aligns with customer contracts and pricing terms
Manage collections process including outreach, follow-ups, and escalation on past-due accounts
Monitor AR aging and proactively drive DSO improvement
Resolve billing discrepancies, disputes, and short payments
Maintain billing and AR data within ERP systems (NetSuite preferred)
Partner with Accounting to support revenue recognition (ASC 606 alignment)
Collaborate with Sales and Customer Success on billing setup and collections strategy
Support month-end close with billing and AR reconciliations
Maintain audit-ready documentation, controls, and billing/collections policies
Identify and implement process improvements and automation opportunities

Requirements

4+ years of billing, collections, AR, or revenue-related experience (SaaS preferred)
Experience with ERP systems (NetSuite strongly preferred)
Strong Excel skills (reconciliations, aging analysis, reporting)
Proven experience managing AR aging and collections processes
High attention to detail and strong problem-solving skills
Ability to manage multiple priorities and work cross-functionally

Benefits

Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
401(k) plan with employer match starting day one
Equity stock options to share in our success
Flexible hours, remote work options, and generous vacation and sick leave
Paid parental leave for mothers, fathers, and adoptive parents
Professional development stipends to support your career growth
Opportunities to participate in community outreach and volunteer programs
Monthly company-sponsored happy hours and gatherings to connect and unwind

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billingcollectionsaccounts receivablerevenue recognitionExcelDunning processAR agingprocess improvementsautomation

Soft Skills

attention to detailproblem-solvingability to manage multiple prioritiescross-functional collaboration