Director of Product Support

STULZ USA

. Develop and execute a scalable national support strategy aligned with STULZ’s growth, quality, and customer satisfaction objectives.

Posted 5/21/2026full-timeMaryland, Tennessee, Texas • 🇺🇸 United StatesLead💰 $145,000 - $175,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Develop and execute a scalable national support strategy aligned with STULZ’s growth, quality, and customer satisfaction objectives.
Lead functional supervisors across Field Service, Technical Support, Service Coordination, Parts, and Aftermarket Training, ensuring consistency in process, policy, and performance.
Establish and manage performance analytics and KPIs to monitor service execution, identify improvement opportunities, and drive the growth of aftermarket service offerings including spare parts, retrofits, and remote support.
Establish and maintain standardized processes, escalation protocols, and KPIs that drive first-time resolution, field technician efficiency, and customer satisfaction.
Build a leadership pipeline through coaching and development of supervisory staff, preparing the organization for future scale.
Act as a senior escalation point for key accounts and complex service situations.
Track and report team performance across key metrics including response time, resolution rate, aftermarket revenue, and cost control.
Partner with Engineering, Sales, and Manufacturing to resolve systemic issues, improve serviceability, and ensure post-sales alignment.

Requirements

What you’ll need

10+ years of progressive leadership in commercial service operations, technical support, or field service—preferably in mission-critical industries such as data centers, electrical, or mechanical services.
Demonstrated success leading multi-functional teams, improving operational workflows, and managing field-based service organizations.
Strong understanding of service metrics, cost control, customer escalation handling, and continuous improvement practices.
Excellent leadership, communication, and organizational skills.
Experience with ERP/CRM systems and service tools; proficiency in Microsoft Office Suite.
Preferred, but not required: Experience with commercial HVAC systems, data center operations, or mechanical infrastructure.
Associate’s degree or technical certification in a related field; Bachelor’s degree preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account STULZ USA Website LinkedIn All Job Openings 501 - 1000 employees 🔧 Hardware 🤝 B2B ⚡ Energy Hardware
B2B
Energy STULZ USA is a company that focuses on providing high-performance cooling solutions and technology for data centers and critical infrastructures. They prioritize innovation and continuous improvement, creating an environment that empowers employees to reach their full creative potential. STULZ USA is recognized as a great place to work due to its commitment to employee satisfaction and community involvement, along with rewarding high performance and fostering a strong company culture. Director of Product Support 🔥 2 hours ago 🏢🏡 null – Hybrid 💵 $145k - $175k / year ⏰ Full Time 🔴 Lead ✅ Product Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop and execute a scalable national support strategy aligned with STULZ’s growth, quality, and customer satisfaction objectives.
Lead functional supervisors across Field Service, Technical Support, Service Coordination, Parts, and Aftermarket Training, ensuring consistency in process, policy, and performance.
Establish and manage performance analytics and KPIs to monitor service execution, identify improvement opportunities, and drive the growth of aftermarket service offerings including spare parts, retrofits, and remote support.
Establish and maintain standardized processes, escalation protocols, and KPIs that drive first-time resolution, field technician efficiency, and customer satisfaction.
Build a leadership pipeline through coaching and development of supervisory staff, preparing the organization for future scale.
Act as a senior escalation point for key accounts and complex service situations.
Track and report team performance across key metrics including response time, resolution rate, aftermarket revenue, and cost control.
Partner with Engineering, Sales, and Manufacturing to resolve systemic issues, improve serviceability, and ensure post-sales alignment. 🎯 Requirements
10+ years of progressive leadership in commercial service operations, technical support, or field service—preferably in mission-critical industries such as data centers, electrical, or mechanical services.
Demonstrated success leading multi-functional teams, improving operational workflows, and managing field-based service organizations.
Strong understanding of service metrics, cost control, customer escalation handling, and continuous improvement practices.
Excellent leadership, communication, and organizational skills.
Experience with ERP/CRM systems and service tools; proficiency in Microsoft Office Suite.
Preferred, but not required: Experience with commercial HVAC systems, data center operations, or mechanical infrastructure.
Associate’s degree or technical certification in a related field; Bachelor’s degree preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Vice President, Securities Product Manager 🔥 4 hours ago Wells Fargo 10,000+ employees 🏦 Banking 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Vice President, Lead Product Manager at Wells Fargo focusing on innovation and product capabilities for financial services. Collaborating with senior leaders to align strategies and stakeholder priorities. 🏢🏡 New York City – Hybrid 💵 $159k - $305k / year ⏰ Full Time 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor Director, Product Management – Autoimmune 🔥 5 hours ago Labcorp 10,000+ employees 💊 Pharmaceuticals 🧬 Biotechnology Website LinkedIn All Job Openings Director of Product Management leading autoimmune product strategy at Labcorp. Overseeing lifecycle management and commercialization to improve health outcomes and drive profitability. 🏢🏡 Durham – Hybrid 💵 $150k - $170k / year 💰 Post-IPO Debt on 2019-06 ⏰ Full Time 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor Staff Product Manager, Ad Inventory 🔥 7 hours ago SNAP/SNAP 1 - 10 👥 B2C 📱 Media Website LinkedIn All Job Openings Staff Product Manager leading Ad Inventory products at Snap, optimizing ad experience and building marketplace solutions while collaborating across teams. 🏢🏡 Los Angeles – Hybrid 💵 $229k - $343k / year ⏰ Full Time 🔴 Lead ✅ Product Manager Principal Product Manager – Personal AI Agents 🔥 7 hours ago Expedia Group 10,000+ employees 🛍️ eCommerce Website LinkedIn All Job Openings Principal Product Manager defining product vision and strategy for AI agent experiences at Expedia Group. Collaborating with teams to shape product roadmap and influence senior leadership. 🏢🏡 San Jose – Hybrid 💵 $242k - $338.5k / year ⏰ Full Time 🔴 Lead ✅ Product Manager Director, Bank Agile Product Management – HELOC 🔥 8 hours ago USAA 10,000+ employees 🏦 Banking 💸 Finance Website LinkedIn All Job Openings Director, Bank Agile Product Management overseeing teams developing solutions for banking products. Emphasizing Agile methodologies to align with business objectives and enhance customer value. 🏢🏡 San Antonio – Hybrid 💵 $143.3k - $273.9k / year ⏰ Full Time 🔴 Lead ✅ Product Manager 🦅 H1B Visa Sponsor View More Product Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

performance analyticsKPI managementservice executionfirst-time resolutionfield technician efficiencycost controlcontinuous improvement practicescommercial HVAC systemsdata center operationsmechanical infrastructure

Soft Skills

leadershipcommunicationorganizational skillscoachingdevelopment of supervisory staffcustomer escalation handlingteam performance trackingprocess standardizationproblem-solvingcollaboration

Certifications

technical certificationAssociate's degreeBachelor's degree