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About the role
Key responsibilities & impact- Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products.
- Provide Factory Authorized Services including: Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix, and BMS interface.
- Accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.
- Provide technical support via phone when not scheduled for service.
- Coordinate the status of all service activity with Field Service Coordinators.
- Review in advance any technical information required for scheduled service.
- Minimize costs to the company from service and warranty transactions.
- Thoroughly document all service activity and promptly submit all reports.
- Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations.
- Report all expenses accurately and promptly.
- Maintain vehicle inventory as necessary.
- Available for overtime and off-hour assignments.
- Available for travel as assigned.
- Attend Product Training sessions as assigned.
- Other duties as assigned.
Requirements
What you’ll need- High School Diploma and 1-2 years trade school education in HVAC/R and related areas.
- 7 years related experience in the HVAC/R industry.
- Journeyman/Master HVAC trade license
- Type II EPA certification for the handling and reclamation of refrigerants
- Valid Driver’s License with a good driving record
- In the process of training to attain or currently hold a Journeyman’s License for HVAC or equivalent license.
- OSHA10 Training
- Ability to read and follow written instructions
- Ability to speak effectively with employees of the organization
- Ability to work from verbal instruction
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
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Hard Skills & Tools
HVACPrecision CoolingUltrasonic HumidificationPreventive MaintenanceDiagnosticCommissioning AssistanceBMS interfaceQuality AssuranceInstallationApplication Deficiencies
Soft Skills
Technical SupportCommunicationCoordinationDocumentationProblem SolvingAttention to DetailCustomer ServiceTeamworkAdaptabilityTime Management
Certifications
Journeyman HVAC LicenseMaster HVAC LicenseType II EPA CertificationOSHA10 Training