Strategic Order Execution & Readiness Manager

STULZ USA

Strategic Order Operations Manager responsible for validating order readiness and coordinating cross-functional resolution. Ensuring production readiness and addressing order issues promptly.

Posted 4/19/2026full-timeFrederick • Maryland, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the order readiness and release gate in SAP/ERP.
Validate readiness, hold what is not ready, escalate to the right owner, and drive resolution.
Authority to hold, flag, and escalate orders that do not meet readiness standards.
Work across Engineering, Supply Chain, Order Entry, and Sales to drive resolution.
Validate delivery commitments against current capacity, material lead times, and engineering status.
Escalate when customer commitments and operational capability are misaligned.
Ensure long-lead material procurement is triggered early enough to support production dates.
Flag jobs that have been committed before engineering is finished and work with Applications/Design Engineering to close gaps.
Manage lab availability conflicts by filtering requests, identifying overcommitment, and ensuring small projects are not consuming lab time needed for large project testing.
Track every held or escalated order to resolution.
Maintain a visible log of open issues, owners, due dates, and status.
Facilitate regular cross-functional alignment meetings to review pipeline readiness.
Lead root cause analysis on recurring release failures, working with Tech Support and functional leads to identify patterns and implement corrective actions that prevent repeat issues.
Develop and maintain dashboards and reporting to give leadership visibility into order readiness status.

Requirements

What you’ll need

5+ years of experience in order management, operations, or supply chain within a manufacturing environment
Working knowledge of ERP systems (SAP S/4 HANA strongly preferred)
Demonstrated ability to work cross-functionally across Engineering, Sales, Supply Chain, and Production without direct authority over those teams.
Strong analytical skills with experience building reports and dashboards to track operational KPIs.
Excellent written and verbal communication skills, including the ability to escalate issues clearly and drive accountability without creating adversarial relationships.
Process improvement mindset with a track record of identifying root causes and implementing corrective actions.
Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, or related field (preferred)
Experience with data center cooling, HVAC, or mission-critical infrastructure products (preferred)
Familiarity with Cyberselect or similar product configuration tools (preferred)
Experience with MS Project, SAC, Power BI, or similar reporting/analytics tools (preferred)
Lean, Six Sigma, or other process improvement certification (preferred).

Benefits

Comp & perks

Community
Company Culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementoperationssupply chainERP systemsSAP S/4 HANAanalytical skillsreport buildingdashboard developmentprocess improvementroot cause analysis

Soft Skills

cross-functional collaborationcommunication skillsescalation managementaccountabilityproblem-solvingleadershipfacilitationconflict managementanalytical thinkingteamwork

Certifications

Lean certificationSix Sigma certificationprocess improvement certification