STULZ USA

Strategic Order Execution & Readiness Manager

STULZ USA

full-time

Posted on:

Location Type: Office

Location: Frederick • Maryland • Tennessee • United States

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Tech Stack

ERP

About the role

  • Own the order readiness and release gate in SAP/ERP.
  • Validate readiness, hold what is not ready, escalate to the right owner, and drive resolution.
  • Authority to hold, flag, and escalate orders that do not meet readiness standards.
  • Work across Engineering, Supply Chain, Order Entry, and Sales to drive resolution.
  • Validate delivery commitments against current capacity, material lead times, and engineering status.
  • Escalate when customer commitments and operational capability are misaligned.
  • Ensure long-lead material procurement is triggered early enough to support production dates.
  • Flag jobs that have been committed before engineering is finished and work with Applications/Design Engineering to close gaps.
  • Manage lab availability conflicts by filtering requests, identifying overcommitment, and ensuring small projects are not consuming lab time needed for large project testing.
  • Track every held or escalated order to resolution.
  • Maintain a visible log of open issues, owners, due dates, and status.
  • Facilitate regular cross-functional alignment meetings to review pipeline readiness.
  • Lead root cause analysis on recurring release failures, working with Tech Support and functional leads to identify patterns and implement corrective actions that prevent repeat issues.
  • Develop and maintain dashboards and reporting to give leadership visibility into order readiness status.

Requirements

  • 5+ years of experience in order management, operations, or supply chain within a manufacturing environment
  • Working knowledge of ERP systems (SAP S/4 HANA strongly preferred)
  • Demonstrated ability to work cross-functionally across Engineering, Sales, Supply Chain, and Production without direct authority over those teams.
  • Strong analytical skills with experience building reports and dashboards to track operational KPIs.
  • Excellent written and verbal communication skills, including the ability to escalate issues clearly and drive accountability without creating adversarial relationships.
  • Process improvement mindset with a track record of identifying root causes and implementing corrective actions.
  • Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, or related field (preferred)
  • Experience with data center cooling, HVAC, or mission-critical infrastructure products (preferred)
  • Familiarity with Cyberselect or similar product configuration tools (preferred)
  • Experience with MS Project, SAC, Power BI, or similar reporting/analytics tools (preferred)
  • Lean, Six Sigma, or other process improvement certification (preferred).
Benefits
  • Community
  • Company Culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementoperationssupply chainERP systemsSAP S/4 HANAanalytical skillsreport buildingdashboard developmentprocess improvementroot cause analysis
Soft Skills
cross-functional collaborationcommunication skillsescalation managementaccountabilityproblem-solvingleadershipfacilitationconflict managementanalytical thinkingteamwork
Certifications
Lean certificationSix Sigma certificationprocess improvement certification