Parts Administrative Assistant
STULZ USA
full-time
Posted on:
Location Type: Office
Location: Frederick • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Junior
About the role
- Central point of contact for incoming phone calls and emails for the Parts Department
- Provide administrative support to the Parts Department within Product Support
- Support incoming calls and emails for the Parts Department
- Create and Manage Notifications within SAP and assign them to the appropriate Parts Coordinator
- Monitoring of open Notifications and following up with Parts Coordinator on notification status
- Manage backordered Parts Sales Orders shipping dates and provide updates to customers in a timely manner
- Provide immediate responses and updates on all inquiries via email and/or phone
- Provide daily reports to management on Notification status
- Provide tracking numbers and copies of invoices when requested
- Help identify process efficiencies and compliance
- Document work process for area of responsibility.
- Other duties as required
Requirements
- High School Diploma
- 1 – 2 years in Customer Service or equivalent customer service
- Proficient in Microsoft office software
- SAP experience preferred, but not required
- Ability to read and understand English instructions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPMicrosoft Office
Soft skills
customer servicecommunicationadministrative supportprocess efficiencydocumentation
Certifications
High School Diploma