Relocation Counselor I

Studio Galilei

Relocation Counselor I assisting transferring employees with needs assessments, travel arrangements, and resource guidance. Develop rapport and support throughout the relocation process.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

About the role

Key responsibilities & impact

Develop rapport and maintain regular and positive contact with transferring employee using verbal and written communication.
Gain an understanding of the needs of the transferring employee and the client’s relocation policy.
Provide advice and coordination of benefits to transferring employee based on their needs and benefits allowed under client policy.
If there are needs beyond the client policy, work with a Client Service Manager to determine if an exception can be approved by the client and document as necessary.
Ensure all benefits are in alignment with client policy and expectations including but not limited to expense guidelines, policy coverage, and timeframes.
Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner.
Assist transferring employee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc.
Manage the household goods process including survey, pack/load, delivery, and claims.
Provide home marketing assistance (HMA) in a professional and timely manner.
Facilitate expense reimbursements to the transferee and payments to service partners.
Meet or exceed service metrics and revenue capture expectations.
Escalate issues as appropriate, partnering with Client Service Managers and TRC management to ensure on-going client/customer satisfaction.
Follow all workflows in the Move Track system to ensure timely billings.
Ensure receipt and entry of all required document for relocating employee’s file.
Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
Assist across multiple teams as needed.
Participate in desk coverage as needed.
Able to maintain regular, predictable attendance.
Other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent
3+ years of experience in customer service
Excellent verbal and written communication skills with the ability to develop appropriate correspondence both internally and externally
Work under minimal direction, organized, and have the ability to prioritize commitments and projects
Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
Demonstrated ability to think critically and problem solve
Act with persistence and tact in resolving issues both internally and externally
Strong customer relations skills that include the ability to work with discretion and integrity
Demonstrated conflict resolution and negotiation skills
Demonstrate highest level of professionalism in both appearance and behavior
Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Strong work ethic with off-hours flexibility and able to travel as needed to meetings and training events

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Studio Galilei Website LinkedIn All Job Openings 51 - 200 employees 🚗 Transport ☁️ SaaS 📡 Telecommunications Transport
SaaS
Telecommunications Studio Galilei is a platform company that specializes in optimizing the operation and management of various mobility solutions to ensure they move efficiently and safely. The company offers a range of services, including demand-responsive transport (DRT) and smart fleet operation (SFO), catering to both passenger and logistics transport needs. Their innovative platforms, such as VARO, enhance public transportation accessibility in remote areas, provide car-free tourism options, and optimize taxi and delivery fleet operations. Studio Galilei collaborates with companies operating autonomous vehicles and implements cutting-edge technologies to improve logistics efficiency and passenger transport. Relocation Counselor I Job not on LinkedIn 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $19 - $24 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop rapport and maintain regular and positive contact with transferring employee using verbal and written communication.
Gain an understanding of the needs of the transferring employee and the client’s relocation policy.
Provide advice and coordination of benefits to transferring employee based on their needs and benefits allowed under client policy.
If there are needs beyond the client policy, work with a Client Service Manager to determine if an exception can be approved by the client and document as necessary.
Ensure all benefits are in alignment with client policy and expectations including but not limited to expense guidelines, policy coverage, and timeframes.
Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner.
Assist transferring employee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc.
Manage the household goods process including survey, pack/load, delivery, and claims.
Provide home marketing assistance (HMA) in a professional and timely manner.
Facilitate expense reimbursements to the transferee and payments to service partners.
Meet or exceed service metrics and revenue capture expectations.
Escalate issues as appropriate, partnering with Client Service Managers and TRC management to ensure on-going client/customer satisfaction.
Follow all workflows in the Move Track system to ensure timely billings.
Ensure receipt and entry of all required document for relocating employee’s file.
Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
Assist across multiple teams as needed.
Participate in desk coverage as needed.
Able to maintain regular, predictable attendance.
Other duties as assigned. 🎯 Requirements
High school diploma or equivalent
3+ years of experience in customer service
Excellent verbal and written communication skills with the ability to develop appropriate correspondence both internally and externally
Work under minimal direction, organized, and have the ability to prioritize commitments and projects
Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
Demonstrated ability to think critically and problem solve
Act with persistence and tact in resolving issues both internally and externally
Strong customer relations skills that include the ability to work with discretion and integrity
Demonstrated conflict resolution and negotiation skills
Demonstrate highest level of professionalism in both appearance and behavior
Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
Strong work ethic with off-hours flexibility and able to travel as needed to meetings and training events Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Corporate Travel Counselor 🔥 5 hours ago American Express Global Business Travel 10,000+ employees 🤝 B2B 🚗 Transport ☁️ SaaS Website LinkedIn All Job Openings Remote Travel Counselor at Amex GBT advising corporate business customers on travel arrangements. Fostering a collaborative culture with a focus on innovation and career advancement. 🇺🇸 United States – Remote 💵 $46.2k - $85.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Licensed Clinical Social Worker – Licensed Professional Counselor, Florida Licensed 🔥 12 hours ago Eximium Talent 1 - 10 🤝 B2B 🎯 Recruiter ☁️ SaaS Website LinkedIn All Job Openings Licensed Clinical Social Worker providing high-quality behavioral health care for community organizations. Delivering therapy independently and collaborating with teams from a remote setting. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor Patient Financial Counselor 🔥 12 hours ago Hanger, Inc. 5001 - 10000 ⚕️ Healthcare Insurance 🧬 Biotechnology 🧘 Wellness Website LinkedIn All Job Openings Patient Financial Counselor educating patients about payment options and financial arrangements for their healthcare services. Responsible for verifying insurance coverage and processing payments. 🇺🇸 United States – Remote 💵 $17 - $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🗣️🇪🇸 Spanish Required Licensed Mental Health Counselor, LMHC-D 🔥 17 hours ago Brave Health 51 - 200 ⚕️ Healthcare Insurance 📡 Telecommunications Website LinkedIn All Job Openings Licensed Therapist providing outpatient telehealth services to patients. Focused on accessible and compassionate mental health treatment through technology. 🇺🇸 United States – Remote 💵 $80k - $89k / year 💰 $40M Series C on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🗣️🇪🇸 Spanish Required Licensed Mental Health Counselor – Limited Permit (MHC-LP) 🔥 17 hours ago Brave Health 51 - 200 ⚕️ Healthcare Insurance 📡 Telecommunications Website LinkedIn All Job Openings Licensed Mental Health Counselor providing telehealth outpatient services for Brave Health. Transforming lives through accessible, high-quality mental health care via technology. 🇺🇸 United States – Remote 💵 $65k - $68k / year 💰 $40M Series C on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🗣️🇪🇸 Spanish Required View More Counselor Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer serviceproblem solvingconflict resolutionnegotiationattention to detailexpense reimbursementhousehold goods managementhome marketing assistancerelocation coordination

Soft Skills

verbal communicationwritten communicationorganizationprioritizationtactintegrityprofessionalismcustomer relationspersistenceflexibility

Certifications

high school diploma