Studio Galilei

Relocation Counselor I

Studio Galilei

full-time

Posted on:

Location Type: Office

Location: Oak Creek • Wisconsin • United States

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Salary

💰 $19 - $24 per hour

About the role

  • Develop rapport and maintain regular and positive contact with transferring employee using verbal and written communication.
  • Gain an understanding of the needs of the transferring employee and the client’s relocation policy. Provide advice and coordination of benefits to transferring employee based on their needs and benefits allowed under client policy.
  • If there are needs beyond the client policy, work with a Client Service Manager to determine if an exception can be approved by the client and document as necessary.
  • Ensure all benefits are in alignment with client policy and expectations including but not limited to expense guidelines, policy coverage, and timeframes.
  • Arrange or modify candidate, intern, and relocation travel (flight, hotel & car) in a timely and professional manner.
  • Assist transferring employee in finding a rental home/apartment by providing a referral to rental agent, online resources, etc.
  • Manage the household goods process including survey, pack/load, delivery, and claims.
  • Provide home marketing assistance (HMA) in a professional and timely manner.
  • Facilitate expense reimbursements to the transferee and payments to service partners.
  • Meet or exceed service metrics and revenue capture expectations.
  • Escalate issues as appropriate, partnering with Client Service Managers and TRC management to ensure on-going client/customer satisfaction.
  • Follow all workflows in the Move Track system to ensure timely billings.
  • Ensure receipt and entry of all required document for relocating employee’s file.
  • Maintain file in a timely and accurate manner in the tracking system including updating actions, document uploads, and important notes for each relocation.
  • Recommend opportunities for cost savings and efficiencies to manager, client, account manager, or transferee.
  • Assist across multiple teams as needed.
  • Participate in desk coverage as needed.
  • Able to maintain regular, predictable attendance.

Requirements

  • High school diploma or equivalent
  • 3+ years of experience in customer service
  • Excellent verbal and written communication skills with the ability to develop appropriate correspondence both internally and externally
  • Work under minimal direction, organized, and have the ability to prioritize commitments and projects
  • Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
  • Demonstrated ability to think critically and problem solve
  • Act with persistence and tact in resolving issues both internally and externally
  • Strong customer relations skills that include the ability to work with discretion and integrity
  • Demonstrated conflict resolution and negotiation skills
  • Demonstrate highest level of professionalism in both appearance and behavior
  • Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel)
  • Strong work ethic with off-hours flexibility and able to travel as needed to meetings and training events.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycustomer serviceproblem solvingconflict resolutionnegotiationattention to detailorganizationprioritizationexpense reimbursementhome marketing assistance
Soft Skills
verbal communicationwritten communicationcustomer relationsprofessionalismtactintegritypersistenceflexibilityteam collaborationcritical thinking
Certifications
high school diploma or equivalent