Sales Support Representative

Stryker

Stryker medical-device sales support representative processing orders and supporting healthcare professionals. Handling customer inquiries, billing, inventory, and ERP records in a hybrid Flower Mound role.

Posted 8/10/2026full-timeFlower Mound • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage order processing efficiently while maintaining accurate inventory records in an ERP system. Capable of providing proactive support and feedback to enhance service levels and internal processes.

Highest-signal resume keywords

Customer Service ExperienceERP ExperienceOrder ProcessingInventory ManagementProactive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order Entry ProcessInventory ManagementData AnalysisBilling ProcessesStandard Operating Procedures

Soft Skills

Professional CommunicationProblem SolvingTeam CollaborationCustomer Relationship Management

Tools & Technologies

ERP System

Certifications & Qualifications

High School DiplomaBachelor's Degree Preferred

Industry Keywords

Sales SupportHealthcare ProfessionalsQuality InitiativesCustomer Support Methodology

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Follow the order entry process and provide proactive updates on order status to accelerate billing
Provide phone support for inquiries from sales and healthcare professionals
Engage and respond promptly, accurately, courteously, and professionally to encourage positive business relationships
Process work according to relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology
Provide support beyond standard hours as needed based on call volume or workload
Support the Sales Department by answering questions received by telephone, email, and fax
Prepare product or service reports by collecting and analyzing customer information
Implement and support quality initiatives throughout the branch
Maintain accurate inventory records in the ERP system through proper billing and replenishment processes

Requirements

What you’ll need

High School Diploma or equivalent
Three (3) years relevant work experience
One (1)+ year ERP experience
Ability to work flexible hours and overtime as business needs require
Bachelor's degree preferred
Experience as account representative, order processing, or customer service preferred
Ability to work the stated first-shift schedule: Monday–Friday, 8:00am–5:00pm
Ability to support 10% travel

Benefits

Comp & perks

Hybrid work arrangement
Overtime based on business needs
Support beyond standard hours as needed
Equal opportunity employment protections