Stryker

Senior Technical Support Engineer

Stryker

full-time

Posted on:

Location Type: Hybrid

Location: Fort Wayne • 🇺🇸 United States

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Job Level

Senior

Tech Stack

LinuxVMwareVoIP

About the role

  • Document and manage customer issues, delivering excellent customer service and managing customer expectations
  • Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
  • Collaborate within the company, escalating issues and engaging others to solve complex problems
  • Review product documentation prior to new releases
  • Report product defects and enhancement requests
  • Identify and advocate product supportability requirements

Requirements

  • Bachelors in Computer Science required or in lieu of Bachelors, 6+ years additional relevant work experience
  • Minimum 2 years experience in external, customer facing technical support role or similar relevant experience
  • Demonstrated experience with networking concepts and fundamental network protocols
  • Preferred Certifications such as MCSA, RHCSA, CCNA, SIP, and Network+ are desirable.
  • Training or experience with MS Windows, Red Hat Enterprise Linux (RHEL) system administration, and performance monitoring
  • Demonstrated experience in server virtualization technologies like VMware or Microsoft Hyper-V
  • Training or experience with authentication protocols (LDAP, 802.1x), SSL/TLS, and Public Key Infrastructure (PKI)
  • Demonstrated experience with Wireshark and other data gathering tools
  • Training or experience with VoIP systems: Cisco Call Manager, Asterisk, and Freeswitch
Benefits
  • Work Flexibility: Hybrid
  • Equal opportunity employer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
networking conceptsnetwork protocolsserver virtualizationMS WindowsRed Hat Enterprise Linuxauthentication protocolsSSL/TLSPublic Key InfrastructureWiresharkVoIP systems
Soft skills
customer servicecommunicationproblem solvingcollaborationissue resolutioncustomer expectation managementdocumentation management
Certifications
MCSARHCSACCNASIPNetwork+