Customer Excellence Representative

Stryker

ProCare Customer Excellence Representative providing phone and email support to sales teams and healthcare professionals. Manage service order entry and data accuracy for high-quality customer service.

Posted 7/23/2026full-timeKalamazoo • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, with a strong focus on data accuracy and service order management using SAP and Salesforce. Proven ability to build positive relationships with sales teams and healthcare professionals while providing timely assistance.

Highest-signal resume keywords

Customer ServiceSAP ExperienceSalesforce ExperienceData AccuracyService Order Entry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Order EntryData CleansingInvoicingData Accuracy

Soft Skills

CommunicationRelationship BuildingProblem Solving

Tools & Technologies

SAPSalesforce

Certifications & Qualifications

High School Diploma

Industry Keywords

Call Center ExperienceCustomer-Facing Environment

About the role

Key responsibilities & impact

Provide phone and email support to sales teams and healthcare professionals
Manage service order entry and data accuracy
Engage with customers to foster positive business relationships
Deliver high-quality customer service by responding promptly to inquiries
Provide after-hours support as needed
Perform Service Order Entry, Data Cleansing, and Invoicing using SAP and Salesforce

Requirements

What you’ll need

High School Diploma or equivalent
Two (2) years’ relevant work experience
Experience in call center, or customer-facing environment
SAP, Salesforce experience

Benefits

Comp & perks

Hybrid Schedule
Overtime based on business needs