Technical Support Engineer

Stryker

Technical Support Engineer working with Stryker’s Vocera solutions in a hybrid environment. Collaborating with teams to manage customer issues and provide technical support for product functionality.

Posted 7/14/2026full-timeFort Wayne • 🇺🇸 United StatesMid-LevelSenior💰 $64,400 - $94,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer technical support, with a strong focus on issue resolution, system administration, and performance troubleshooting. Proficient in managing customer expectations and collaborating across teams to advocate for product supportability.

Highest-signal resume keywords

Customer Technical Support ExperienceRed Hat Enterprise Linux (RHEL) AdministrationSQL Scripting KnowledgeLog Analysis ProficiencyServer Virtualization Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationPerformance TroubleshootingSQL ScriptingLog AnalysisSSL/TLS Certification UnderstandingPublic Key Infrastructure (PKI) KnowledgeAuthentication Protocols UnderstandingServer VirtualizationCommand Line ProficiencyPower Shell Knowledge

Soft Skills

Excellent Customer ServiceEffective CommunicationProblem SolvingCollaboration

Tools & Technologies

Performance MonitorData Gathering ToolsVMWareMicrosoft Hyper-V

Industry Keywords

Hosted Application SupportCustomer Issue ManagementProduct Defect ReportingProduct Supportability Advocacy

Tech Stack

Tools & technologies

LinuxSQLVMware

About the role

Key responsibilities & impact

Document and manage customer issues, delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
Collaborate within the company, escalating issues and engaging others to solve hard problems
Report product defects and enhancement requests
Identify and advocate product supportability requirements

Requirements

What you’ll need

BA in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
Minimum 2 years experience in customer technical support role working in a hosted application preferred
Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
Familiarity with Linux service and performance troubleshooting is a plus
Knowledge of tools such as Command line, power shell, performance monitor or other data gathering tools preferred
Familiarity with log analysis, correlating multiple log types for deep dive analysis
Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
Basic understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)
Basic understanding of authentication protocols such as LDAP and 802.1x
Understanding of relational database systems and SQL scripting

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Stryker Website LinkedIn All Job Openings 10,000+ employees Founded 1941 ⚕️ Healthcare Insurance 🧬 Biotechnology Healthcare Insurance
Medical Devices
Biotechnology Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide. Technical Support Engineer 🔥 6 minutes ago 🏢🏡 Fort Wayne – Hybrid 💵 $64.4k - $94.4k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Linux SQL VMware Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Document and manage customer issues, delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
Collaborate within the company, escalating issues and engaging others to solve hard problems
Report product defects and enhancement requests
Identify and advocate product supportability requirements 🎯 Requirements
BA in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
Minimum 2 years experience in customer technical support role working in a hosted application preferred
Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
Familiarity with Linux service and performance troubleshooting is a plus
Knowledge of tools such as Command line, power shell, performance monitor or other data gathering tools preferred
Familiarity with log analysis, correlating multiple log types for deep dive analysis
Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
Basic understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)
Basic understanding of authentication protocols such as LDAP and 802.1x
Understanding of relational database systems and SQL scripting Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs