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Stryker

Customer Service Representative

Stryker

Customer Service Representative providing email and phone support for sales and healthcare inquiries. Consistently maintaining quality and serving beyond standard hours as needed with a focus on continuous improvement.

Posted 7/7/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $32 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to provide support through various channels, while maintaining accurate records and participating in process improvement initiatives. Proficient in ERP systems and flexible in working hours to meet business needs.

Highest-signal resume keywords
Customer Service ExperienceERP ExperienceCall Center ExperienceRecord-KeepingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceRecord-KeepingProcess InterpretationMultichannel SupportFlexible Hours
Tools & Technologies
SAPGHXEDISalesforceGenesisPowerBI
Certifications & Qualifications
HS DiplomaBachelor's Degree
Industry Keywords
Healthcare ProfessionalsSales SupportContinuous Improvement

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Provide phone and email support for inquiries from sales and healthcare professionals
  • Answer incoming requests through a multichannel system
  • Consistently maintain all record-keeping as appropriate
  • Understand, interpret, and explain detailed information of processes and procedures
  • Participate in continuous improvement activities/projects
  • Provide support beyond standard hours as needed

Requirements

What you’ll need
  • Required - HS diploma or equivalent
  • 2+ years relevant experience
  • Ability to work flexible hours as needed to support the business needs
  • Preferred - Bachelor's Degree
  • Direct customer service or call center experience
  • ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)

Benefits

Comp & perks
  • Overtime required as needed