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Customer Service Representative
StrykerCustomer Service Representative providing email and phone support for sales and healthcare inquiries. Consistently maintaining quality and serving beyond standard hours as needed with a focus on continuous improvement.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide phone and email support for inquiries from sales and healthcare professionals
- Answer incoming requests through a multichannel system
- Consistently maintain all record-keeping as appropriate
- Understand, interpret, and explain detailed information of processes and procedures
- Participate in continuous improvement activities/projects
- Provide support beyond standard hours as needed
Requirements
What you’ll need- Required - HS diploma or equivalent
- 2+ years relevant experience
- Ability to work flexible hours as needed to support the business needs
- Preferred - Bachelor's Degree
- Direct customer service or call center experience
- ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)
Benefits
Comp & perks- Overtime required as needed
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer ServiceRecord-KeepingProcess InterpretationMultichannel SupportFlexible Hours
Certifications
HS DiplomaBachelor's Degree