Senior Manager, Procare Services – UK&I, Northern Europe

Stryker

Senior Manager leading a technical service organization across UK&I and Northern Europe. Driving service growth and improving customer outcomes in a cross-cultural environment.

Posted 6/24/2026full-timeNewbury • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Drive service contract revenue growth and renewal rates
Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
Define and track operational and commercial performance metrics
Improve service execution and customer experience performance by optimising processes across repair centres and field operations
Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams

Requirements

What you’ll need

Minimum 10 years of experience in technical services, service operations, or customer operations leadership
Minimum 5 years of experience managing people, including leadership of field service or technical teams
Demonstrated experience managing profit and loss (P&L) and service-related financial performance
Fluency in English
Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment (preferred)
Minimum 3 years of experience managing multi-country or regional operations across Europe (preferred)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Stryker Website LinkedIn All Job Openings 10,000+ employees Founded 1941 ⚕️ Healthcare Insurance 🧬 Biotechnology Healthcare Insurance
Medical Devices
Biotechnology Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide. Senior Manager, Procare Services – UK&I, Northern Europe 🔥 48 minutes ago 🏢🏡 Newbury – Hybrid ⏰ Full Time 🟠 Senior 👔 Manager 🇬🇧 UK Skilled Worker Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Drive service contract revenue growth and renewal rates
Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
Define and track operational and commercial performance metrics
Improve service execution and customer experience performance by optimising processes across repair centres and field operations
Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams 🎯 Requirements
Minimum 10 years of experience in technical services, service operations, or customer operations leadership
Minimum 5 years of experience managing people, including leadership of field service or technical teams
Demonstrated experience managing profit and loss (P&L) and service-related financial performance
Fluency in English
Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment (preferred)
Minimum 3 years of experience managing multi-country or regional operations across Europe (preferred) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Engagement Manager 🕒 February 17 Minor Hotels Europe and Americas 10,000+ employees 👥 B2C Website LinkedIn All Job Openings Engagement Manager managing complex client projects in engineering services for innovative technology companies. Overseeing project lifecycle, financial performance, and client satisfaction in a hybrid work environment. 🏢🏡 Newbury – Hybrid 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

service contract managementoperational performance metricsprofit and loss managementprocess optimizationtalent developmentperformance managementresource planningfield service operationscustomer experience improvementtechnical team leadership

Soft Skills

cross-functional collaborationstakeholder engagementteam capability buildingeffective communicationleadershiporganizational skillsproblem-solvingcustomer focusperformance trackingengagement