Senior Technical Support Engineer

Stryker

Senior Technical Support Engineer ensuring Stryker’s Vocera solutions are properly deployed and providing excellent customer service. Collaborating with the team to resolve technical issues and enhance customer experience.

Posted 6/6/2026full-timeFort Wayne • 🇺🇸 United StatesSenior💰 $69,500 - $110,900 per yearWebsite

Tech Stack

Tools & technologies

LinuxSQL

About the role

Key responsibilities & impact

Document and manage customer issues
Monitor and respond to customer inquiries
Collaborate within the company and escalate issues
Report product defects and enhancement requests
Identify and advocate product supportability requirements

Requirements

What you’ll need

BA in Computer Science or related field, or 6+ years relevant work experience
Minimum 2 years experience in customer technical support role
Red Hat Enterprise Linux (RHEL) system administration knowledge
Familiarity with Linux service and performance troubleshooting
Knowledge of tools such as Command line, PowerShell, performance monitor
Familiarity with log analysis
Knowledge of system administration
Basic understanding of SSL/TLS certifications
Basic understanding of authentication protocols
Understanding of relational database systems and SQL scripting

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Red Hat Enterprise Linux (RHEL)system administrationLinux service troubleshootingperformance troubleshootinglog analysisSQL scriptingSSL/TLS certificationsauthentication protocols

Soft Skills

customer issue managementcustomer inquiry responsecollaborationissue escalationadvocacy