Technical Support Engineer

Stryker

Technical Support Engineer at Stryker enhancing customer experiences with care.ai solutions. Working collaboratively in a hybrid environment to resolve technical issues.

Posted 5/27/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $64,400 - $94,400 per yearWebsite

About the role

Key responsibilities & impact

Document and manage customers’ reported issues
Monitor and respond to customer inquiries
Build proficiency in incident management systems like Zendesk and Salesforce
Collaborate within the company to solve hard problems

Requirements

What you’ll need

Bachelor's in Information Technology, Engineering Technology, or Computer Science
Demonstrated technical troubleshooting skills
Training on security principles
2 years experience in customer facing technical support role preferred
Prior experience with healthcare technology solutions preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingincident management

Soft Skills

collaborationproblem solving

Certifications

Bachelor's in Information TechnologyBachelor's in Engineering TechnologyBachelor's in Computer Sciencetraining on security principles