Senior Manager, CX Insights

Stryker

CX Senior Manager Insights at Stryker focuses on customer experience research using data analytics methods. Collaborating with multiple teams to improve customer loyalty and business performance.

Posted 4/24/2026full-timeRemote • Missouri, New Jersey • 🇺🇸 United StatesSenior💰 $135,600 - $225,900 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead end‑to‑end customer experience research using qualitative and quantitative methods to inform enterprise digital strategy and investment decisions
Analyze and synthesize data from voice‑of‑customer and voice‑of‑employee programs to identify trends, drivers, and prioritized experience opportunities
Design and manage customer listening programs, including surveys, journey feedback, and experience metrics such as Net Promoter Score and Customer Satisfaction
Translate insights into clear recommendations that improve customer loyalty, lifetime value, ease of doing business, and revenue performance
Partner with product, sales, business operations, design, and technology teams to embed customer insights into agile planning and solution delivery
Develop and scale customer experience frameworks, including journey mapping, persona segmentation, and competitive benchmarking practices
Leverage customer experience management and AI‑enabled tools to detect patterns, signals, and pain points and proactively address experience risks
Contribute to elevating enterprise digital maturity by ensuring every interaction reflects a deep understanding of customer needs and measurable outcomes

Requirements

What you’ll need

Bachelor’s degree (minimum)
Minimum 10 years of experience in customer experience, customer insights, or commercial strategy roles
Minimum 3 years of people management experience
Minimum 5 years of experience designing and leading qualitative and quantitative CX research programs
Minimum 5 years of experience managing customer feedback programs and metrics (e.g., Net Promoter Score, Customer Satisfaction)
Preferred Master’s degree in Business, Marketing, Analytics, Psychology, or a related field
Experience using customer experience platforms such as Qualtrics, Medallia, or Forsta
Experience working with customer relationship management systems and analytics tools such as SQL, Excel, SPSS, Tableau, or Power BI

Benefits

Comp & perks

Remote work flexibility
Equal opportunity employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer experience researchqualitative methodsquantitative methodsdata analysisjourney mappingpersona segmentationcompetitive benchmarkingcustomer feedback programsNet Promoter ScoreCustomer Satisfaction

Soft Skills

leadershipcommunicationcollaborationanalytical thinkingproblem-solvingstrategic thinkingcustomer-centric mindsetadaptabilityinsight translationstakeholder engagement