Senior Manager, CX Design

Stryker

Senior Manager CX Design leading transformation for intuitive digital experiences at Stryker. Collaborating across teams to enhance customer journey and engagement through design.

Posted 4/24/2026full-timeRemote • Missouri, New Jersey • 🇺🇸 United StatesSenior💰 $135,600 - $293,700 per yearWebsite

Tech Stack

Tools & technologies

AEM

About the role

Key responsibilities & impact

Lead enterprise customer journey mapping initiatives to identify pain points and deliver seamless, omnichannel digital experiences across the end‑to‑end lifecycle.
Define and execute customer experience design frameworks, design thinking methodologies, and design sprint practices to improve consistency, quality, and speed of delivery.
Create wireframes, storyboards, screen flows, and interactive prototypes to support early product planning, usability testing, and stakeholder alignment.
Partner with insights and data teams to design, test, and evaluate multi‑variant and A/B experiences, translating findings into prioritized design improvements.
Establish experience governance, including standards, reviews, and documentation, to embed customer experience principles into enterprise technology delivery.
Develop and maintain design standards and pattern libraries in collaboration with brand, marketing, user experience, and engineering teams, including digital platforms such as Adobe Experience Manager.
Ensure customer experience gaps are identified and addressed regardless of where they occur in the journey, improving adoption, satisfaction, and task success rates.
Manage and develop a customer experience designer, setting clear goals, providing design direction, and supporting delivery against measurable outcomes.

Requirements

What you’ll need

Bachelor’s degree (minimum)
Minimum 10 years of experience in customer experience design, user experience design, service design, or a related field
Minimum 3 years of people management experience
Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD
Minimum 5 years of experience applying customer journey mapping tools and methodologies to digital product design
Preferred Master’s degree in Human‑Computer Interaction, Interaction Design, Service Design, or a related discipline

Benefits

Comp & perks

Health insurance
Retirement plans
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer experience designuser experience designservice designcustomer journey mappingwireframinginteractive prototypingdesign thinkingA/B testingdesign sprintexperience governance

Soft Skills

leadershipgoal settingdesign directionstakeholder alignmentcollaboration

Certifications

Bachelor's degreeMaster's degree in Human-Computer InteractionMaster's degree in Interaction DesignMaster's degree in Service Design