Principal CX Designer

Stryker

Principal CX Designer shaping enterprise-wide customer experience practices and delivering human-centered digital products at Stryker. Leading customer journey mapping and design thinking initiatives for impactful outcomes.

Posted 4/24/2026full-timeRemote • Missouri • 🇺🇸 United StatesLead💰 $102,600 - $171,000 per yearWebsite

Tech Stack

Tools & technologies

AEM

About the role

Key responsibilities & impact

Lead end-to-end customer journey mapping across digital touchpoints to identify friction, root causes, and improvement opportunities
Define experience frameworks, design thinking practices, and design sprint approaches that teams can apply consistently across initiatives
Create wireframes, storyboards, and screen flows to align stakeholders early and accelerate product discovery and delivery
Develop clickable prototypes to support business alignment, usability testing, and technical requirements definition
Partner with insights, data, product, and technology teams to design and test multi-variant and A/B experience concepts and translate findings into prioritized design changes
Establish governance mechanisms (standards, reviews, documentation) to improve consistency and quality across the enterprise digital ecosystem
Build and maintain design standards and pattern libraries in collaboration with user experience, brand, marketing operations, and engineering teams, including platforms such as Adobe Experience Manager
Measure experience performance by defining and tracking outcomes (for example: task success rate, time-to-complete, usability scores, customer satisfaction, and adoption) and ensuring gaps are addressed wherever they occur in the journey.

Requirements

What you’ll need

Bachelor’s degree (minimum)
Minimum 8 years of experience in customer experience design, user experience design, service design, or a closely related field
Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD
Minimum 5 years of experience using customer journey mapping tools and applying journey-based methods to digital product design
Master’s degree in Human-Computer Interaction, Interaction Design, Service Design, Industrial Design, or a related discipline (preferred)
Experience developing or contributing to enterprise design systems and pattern libraries, including implementation support with engineering teams
Experience using AI-assisted design tools to accelerate journey mapping and identify themes, signals, and pain points from qualitative and quantitative inputs.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer experience designuser experience designservice designwireframinginteractive prototypingcustomer journey mappingdesign systemsAI-assisted designdesign thinkingA/B testing

Soft Skills

stakeholder alignmentcollaborationgovernancedocumentationquality improvementproblem-solvinganalytical thinkingcommunicationcreativityuser-centered design

Certifications

Bachelor’s degreeMaster’s degree in Human-Computer InteractionMaster’s degree in Interaction DesignMaster’s degree in Service DesignMaster’s degree in Industrial Design